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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Below average Air conditioning unit was extremely loud. Could be heard in the hallway even with room door closed. When I complained all I was told is that they would put in a maintenance ticket. Would not provide another room. Exterior door at end of hallway would not lock. I again complained in the morning after a very unrestful night's sleep and was told "sorry". Stove and fridge in kitchenette would be helpful to those needing it. I however did not.
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize that your recent stay with us did not exceed your expectations. I met with our staff to discuss and to ensure that is not repeated. I have worked with them on how to correct both of this issues if they arise again. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Gross and smelly I left the Hawthorn Suites next door because that hotel was completely gross. Checked into Extended Stay and the room/hotel was also gross. I stayed only because it was 12 am in the morning and i had already driven a bunch of miles. I didnt even sleep in the bed, I slept in the chair and didnt take a shower nor use the toilet as it had "residue" on it from the last tenant. I couldnt get out of that hotel fast enough. Wont be staying again!
Business response:
I appreciate you taking the time to write a review of your experience with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Very poor accommodation, won't go there again. I stayed there four nights. When I checked in, the front desk guy mumbled something about daily housekeeping, and I did not pay any attention. It turned out that if you stay for more than one night, there is no housekeeping until you leave. Want housekeeping, you pay for it. To get new towels, you have to exchange them with the front desk. Breakfast is cupcakes and some dried apples. Yes, there is coffee. The bath tub won't drain, and shower is in ankle deep water. By the next t... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our amenities were not to your expectations. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, I will coach our front desk staff to make sure we are clearly communicating our amenities during guest arrivals. I will also have our maintenance engineer inspect our tubs to ensure they are drai... read more
hotel The confortness of the room and size is okay, theres a kitchen,sink, fridge which is nice. The room is not very clean though and bathroom you can tell that its a quick picking up and not sanitized. I am upset with the breakfast here because all they have is a an oatmeal, coffee, some indivisually wrap muffin and fruit that looks so old. At the end I end up paying $108 with that price I could have stayed somewhere nicer with a nice hot breakfast.
Disappointing Just right off I-475. Late night check in was quick. Hotel smelt like smoke. Breakfast was minimal.
Business response:
Thank you for your review. Please know that we are sincerely sorry that your stay with us did not meet your standards. Your comments were reviewed by the staff, and we will take the necessary steps to make sure your experience is not repeated. I really appreciate you bringing this to our attention.
the place was filthy inside and out the halls and elevator smelled like an ashtray outside the front door garbage and ashtray was over flowing in the morning and evening
I wouldn't suggest this place. This place has a problem with crickets in the rooms. Staff says they have sprayed but the problem continues.
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Bugs Room looked at first... then I saw the small cricket hanging on the wall. Each time I went into the bathroom there was another. This morning I found one sitting on the kitchen counter. I reported to the front desk and took them a sample dead bug and asked that the room be sprayed.. I didn't bring the critters and don't want to share my room with them. I'll check the room later and see if the staff has done anything.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our most sincere apologies for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, I will be working closely with our housekeeping staff and outside vendor to ensure the mentioned cleanliness issues are eliminated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next ... read more
Not so good 1. Unusually long check-in process 2. Found a fly, beetel, cricket and a dead wasp in the room 3. Linen and bed sheets were soiled 4. Carpets were extremely dirty and soiled 5. Breakfast is just coffee and muffins - thats not breakfast at all 6. Coffee is not replenished timely 7. Front desk staff are not friendly and are not fit to serve in the hospitality sector
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will be using your comments as a training tool to coach our staff to ensure your experience is not repeated. Thank you very much for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.