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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel needs updating. We stayed one night and even though the hotel was clean, it felt dirty. It was uncomfortable and a little unsafe for some reason. The staff was nice and accommodating. Breakfast was cereal bars or apples/bananas. Grab and go in the hallway. The towels felt like sandpaper.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you felt unsafe during your stay and found our towels to be a little bit rough. In response to your feedback, I am working with the staff to enhance our safety measures so that our guests are comfortable at all times while staying at our hotel. Thank you for sharing your experience with us. We hope that you will give us the opportunity to provide you with ... read more
Not a clean Hotel Needs serious updating not only the roof. Not a clean hotel
Business response:
Jay - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our overall accommodations is greatly appreciated and it will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.... read more
overnight stay with kids/hubby Will not stay in this particular hotel again! Not clean and no shampoo/lotion or conditioner! Leftover food in cabinets! Hot breakfast was hot water and a packet of oatmeal and granola bars ;-(
Business response:
Regina - Thank you for taking the time to write a review of your stay. I apologize for the level of cleanliness in your room and I am working with the staff to improve our cleaning procedures so that this issue does not affect our future guests. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Also, your feedback about our free grab-and-go breakfast will help us improve our breakfast offerings in the future. Again, tha... read more
Basic Hotel is very basic. Very clean, but spartan accomodations. No shampoo, conditioner or mouthwash provided. Breakfast was coffee and cellophane wrapped muffin. Hallways and stairs smelled of smoke, and the mattress smelled musty. This was fine for the money, but it does not deserve more than a 2 rating.
Terrible Air Quality Terrible Air Quality - even though we were in a non-smoking room, the air quality smelled like smoke, and we would tell anybody who does not smoke to avoid this hotel
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.