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Extended Stay America - Toledo - Holland
- Other
- Holland, OH
About this business
Location details
6155 Trust Drive, Holland, OH, 43528, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Al acart approach to necessities. Nice quiet room with a good bed. However cleanliness in the bathroom was an issue and we had to ask for hair dryer and coffee maker. Very basic TV.
Business response:
Thank you for taking the time to write a review of your experience with us. We appreciate you letting us know that your experience did not meet our company’s high standards. I discussed your comments with the team, and we are diligently working on ensuring that our housekeeping staff is properly cleaning all guest rooms. Still, I am pleased to read your remarks about the comfortable mattress and convenience of our location. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. ... read more
Disappointing Look for another place to stay when you are in the Toledo area
Business response:
I appreciate you taking the time to write a review of your experience with us. It upsets me to hear that your stay was disappointing. To uphold our company’s high standards, we will continue to strive to provide each guest with a clean and comfortable room with great customer service. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not in the future. The hotel is designed for "extended stay" (with kitchenette) and not for overnight accommodations. Bedding looked used (definitely not fresh). Previous customer had left a half empty booze bottle and half empty coke bottle in the fridge that was never cleaned out. The free breakfast is a joke and should not be offered as such (it is misleading). Even though the room was "non-smoking", we could smell smoke in the bedding. I wouldn't really book this hotel on future needs.
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that your stay was not what you expected and that you experienced cleanliness issues. I discussed your comments with my housekeeping team, and I am working with them to double check every area in our guest rooms to ensure everything is removed and properly cleaned before a new guest checks in. I hope you accept my sincerest apologies with the issues you encountered and know that we continually work to improve our hotel, so I ... read more
horrible If you enjoy crack heads and hookers stay here
Look for another place The room was smelly, the sink was clogged and the peraon at the front desk came over to unclog it with a rubber plunger and couldnt. Never cleaned the sink after he used the plunger. The drawers had crumbs and hairs in them. The carpet was dirty with stains. The sheets would come off the mattress when you moved in bed. There's no way they cleaned our sink, otherwise, they would have known it was clogged. It was a dirty place and i would not go back.
Business response:
I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was not up to standard. To prevent this from happening again, I will bring your issues to the attention of my housekeeping staff to ensure that they are cleaning rooms properly and checking the functionality of the plumbing every time they clean the rooms. We continually work to improve our hotel, so I really appreciate you providing us with your... read more
You get what you pay for This is an extended stay hotel that you have to check out the necessities for cooking and eating in the room. The refrigerator and microwave are showing age in the form of rust. The linens are are thread bare and they don't use fabric softener on the towels. The floor was more comfortable than the bed.
Business response:
Bill - Thank you for taking the time to tell us about your experience. We are very disappointed to hear that your room and our customizable kitchen packs did not meet your expectations. In an effort to provide our guests with the cleanest kitchenware possible, we store our items in a sterile environment and deliver them to your room upon request. We will review your comments with our front desk staff to ensure we are fully explaining our available amenities to our guests during check-in. We will also thoroughly inspect our r... read more
Extended Stay....I don't think so! This hotel was definitely not what I was expecting and we will never stay here again. I assumed since it had "Extended Stay" in the name that there would be some nice amenities here but I was completely wrong. Their "continental breakfast" was served on a 4 ft. credenza at the front desk where you check in....needless to say it was a joke! There weren't any dishes in the room at all even though there was a full kitchen....you had to go to the front desk and ask for whatever dishes you neede... read more
Not really non smoking I asked for a non smoking room. The room smelled of cigarette smoke. That is my only real complaint. The grab and go breakfast was coffee and a pre-wrapped muffin or fruit..
Frequently asked questions about Extended Stay America - Toledo - Holland
How is Extended Stay America - Toledo - Holland rated?
Extended Stay America - Toledo - Holland has a 3.7 star rating with 1,397 reviews.
When is Extended Stay America - Toledo - Holland open?
Extended Stay America - Toledo - Holland is open now. It will close tomorrow at 12:00 a.m.