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Extended Stay America - Toledo - Maumee
- Hotels
- Maumee, OH
About this business
Location details
542 W. Dussel Dr., Maumee, OH, 43537, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly, room was clean although the first 2 they gave me had unacceptable odors.
The staff is very professional and friendly
Business response:
Dear Rachelle, Thank you so much for recognizing the staff’s outstanding service! We’re thrilled to hear that they made such a positive impact during your stay. Providing a welcoming and helpful experience is our priority, and we’re grateful to have team members who go the extra mile. We’ll be sure to pass along your kind words! Extended Stay America looks forward to welcoming you back for another great experience in the future. Sincerely, Hotel Management
Building is very dated. No utensils or dishes. No chairs at tables. Workers try to make it nice for you.
Business response:
Dear Karen, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely, Hotel Management
Roomy and kitchenette is a big plus. Could have done a little better with cleaning as found chewing gum pressed into the floor. Had not yet changed out a damaged sofa and issues with exterior entry doors having trouble recognizing key cards had not been addressed. Pleasant staff and several restaurants within walking or very short driving distance.
I definitely recommend this property. Reasonably priced, clean and spacious room and staff was friendly.
Business response:
Dear Guest, Thank you for your wonderful review! We're thrilled that you found our property reasonably priced, with clean and spacious rooms, and that our staff was friendly. We strive to provide an exceptional experience for all our guests, and we're delighted that we could meet your expectations. We appreciate your recommendation and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice facility that met our needs for an overnight stay.
Quite dated. Okay for a night if passing through but not for an extended stay. Upgrade appliances needed
Business response:
Dear Guest, Thank you for your feedback. We're glad the property served your needs for your recent stay and that you had a pleasant time. However, we are sorry for your disappointment with the condition of the appliances. We’re currently evaluating areas for updates and improvements; guest input like yours helps guide those efforts. We hope to welcome you back in the future with a more refreshed experience. Sincerely, Hotel Management
It was a safe place to stay, but I don't know that our room was cleaned. There was hair in the shower and bed sheets as well as items left in the drawers and cabinets. The room also smelled musty. The coffee was good in the morning but the breakfast was just granola bars and there was one muffin remaining at 6:15am.
Business response:
Dear Guest, We're sorry that your room wasn't cleaned to your satisfaction upon arrival. We'll address this with our housekeeping staff to ensure higher standards. Further, we regret that our breakfast choices did not meet your expectations. We will share these remarks with our concerned team so that they can provide a more satisfying experience. Thank you for your input; we'll work to improve our services. On the positive side, knowing you were pleased with the place's safety and had a pleasant time is good. We look forward... read more
Frequently asked questions about Extended Stay America - Toledo - Maumee
How is Extended Stay America - Toledo - Maumee rated?
Extended Stay America - Toledo - Maumee has a 4.4 star rating with 974 reviews.
When is Extended Stay America - Toledo - Maumee open?
Extended Stay America - Toledo - Maumee is open now. It will close tomorrow at 12:00 a.m.