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Extended Stay America - Toledo - Maumee
- Hotels
- Maumee, OH
About this business
Location details
542 W. Dussel Dr., Maumee, OH, 43537, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The men at the desk were very welcoming, however, the elevator smelled terribly, the carpet in the room looked quite old and had cigarette burns in it, and the bathroom sink also had burn marks. No ice bucket, only one plastic cup. We are unlikely to stay at an Extended Stay facility if this is the way the main office maintains their facilities.
Business response:
Dear David, Thank you for your feedback. While we’re pleased to hear our front desk team made you feel welcome, we’re very sorry that the condition of the room didn’t meet your expectations. Our maintenance team is reviewing the elevator odor and the condition of the room you mentioned. We appreciate you bringing these issues to our attention and are addressing them to ensure improvements for all guests moving forward. We hope to welcome you again soon with better hospitality next time around. Sincerely, Hotel Management
Staff was friendly, room was clean although the first 2 they gave me had unacceptable odors.
The staff is very professional and friendly
Business response:
Dear Rachelle, Thank you so much for recognizing the staff’s outstanding service! We’re thrilled to hear that they made such a positive impact during your stay. Providing a welcoming and helpful experience is our priority, and we’re grateful to have team members who go the extra mile. We’ll be sure to pass along your kind words! Extended Stay America looks forward to welcoming you back for another great experience in the future. Sincerely, Hotel Management
Building is very dated. No utensils or dishes. No chairs at tables. Workers try to make it nice for you.
Business response:
Dear Karen, We are glad you chose to stay at our hotel. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We are committed to keeping our accommodations clean and well-maintained as we make notes for future plans. Until those plans are approved, our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely, Hotel Management
Roomy and kitchenette is a big plus. Could have done a little better with cleaning as found chewing gum pressed into the floor. Had not yet changed out a damaged sofa and issues with exterior entry doors having trouble recognizing key cards had not been addressed. Pleasant staff and several restaurants within walking or very short driving distance.
I definitely recommend this property. Reasonably priced, clean and spacious room and staff was friendly.
Business response:
Dear Guest, Thank you for your wonderful review! We're thrilled that you found our property reasonably priced, with clean and spacious rooms, and that our staff was friendly. We strive to provide an exceptional experience for all our guests, and we're delighted that we could meet your expectations. We appreciate your recommendation and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice facility that met our needs for an overnight stay.
Frequently asked questions about Extended Stay America - Toledo - Maumee
How is Extended Stay America - Toledo - Maumee rated?
Extended Stay America - Toledo - Maumee has a 4.4 star rating with 980 reviews.
When is Extended Stay America - Toledo - Maumee open?
Extended Stay America - Toledo - Maumee is open now. It will close tomorrow at 12:00 a.m.