This profile has been claimed by the business owner or representative.
Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
so-so Extended Stay promises a small kitchen with a full set of dishes, utensils, etc and a coffee maker. Less than half the items were provided for the 4 nights of my stay. Disappointing.
Business response:
Thank you for your review. Please accept our apologies for the poor service you experienced when you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive. Thanks for being our guest, and we hope you will give us another chance to demonstrate the excellent service that should have been provided to you on this visit. Sincerely, Hotel Manage... read more
Not the Ritz but nice place to stay Stayed two nights while our granddaughter was in a nearby athletic competition. Room was clean, bed was comfortable. We had a corner room next to the side street so we did have some road noise. Front desk was very friendly and honored our request to not be in a front unit where we would get major traffic noise from the main road. The unit has a small kitchen where you can ask for dishes, etc., if needed. The only minor compliant was a request to change out a bad lamp light bulb and it didn... read more
Business response:
Thank you for making Extended Stay America your home away from home. We are delighted to read you were impressed with your well-appointed room and that the outstanding service provided by our staff. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
The front desk staff was always cheerful and super helpful.
Business response:
Thank you for being our guest at Extended Stay America and for taking the time to write about your experience. Our dedicated team of the front desk staff enjoys hearing compliments for a job well done. Thank you for calling attention to their great work! We appreciate your business and hope you will join us again every time you visit the city. Sincerely, Hotel Management
We were next to the elevator and office so it was constantly loud all night. Building was old so I’m sure that was the reason. Bed was super hard but the room was clean. Just not worth the $95 we paid for the night.
Business response:
Anne, thanks for being our guest. We are glad to read you had an overall pleasant visit and liked the cleanliness of your room. Having said that, we are sorry for the inconvenience you had while here. Your feedback is appreciated as it will help us improve our service and facilities moving forward. It was a pleasure hosting you, and we hope to see you again soon. Sincerely, Hotel Management
Place seemed clean until I walked on the carpet after my shower. The bottoms of my feet got black from the carpet.
Business response:
Anna, thank you for staying with us and letting us know you had an overall pleasant visit. That being said, we are sorry for the cleanliness issues you encountered in your room. We have shared your feedback with our housekeeping team for review and action. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Short Review. The staff was very helpful with all of my requests like coffee maker, coffee, bowls, silverware delivered to my room. The refrigerator was working. TV had cable channels.
Business response:
Elizabeth, thanks for reviewing your experience at Extended Stay America. We are thrilled to know you were impressed with our courteous service and the facilities we provide. On behalf of everyone here, we thank you for the recognition and invite you to stay with us again soon. Sincerely, Hotel Management
Habitaciones comodas,con cocineta Las instalaciones se ven bien al igual q las habitaciones,estas tienen cocineta,refrigerador y horno de microondas,solo no me gusto q la regadera tenia fuga de agua
Business response:
Enrique, thanks for the evaluation of your visit to our hotel. We are glad to know you had a relaxing stay with us and that you enjoyed having a fully equipped kitchen in your well-maintained room. Your feedback regarding the maintenance issue in your room is shared with the concerned team to do the needful. We hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
NOT A HAPPY CAMPER the hotel was fine and the staff was great although YOUR SITE HOTELS.com has them as having a continental brkfast so after dropping 83 dollars I thought great!!! but they informed me on check in they just had coffee in the am no food. They were struggling with HOTELS.com in the incorrect info on your WEBSITW it messed me up:(
Business response:
Virginia, thanks for the review of our hotel. We are pleased to know you liked our courteous service and had a good stay with us. However, we apologize for the issue you came across with regard to the breakfast. We hope the positive aspects of your aspects of your stay will bring you back to us. Sincerely, Hotel Management
Business response:
Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 4.3 star rating with 1,727 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.