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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
The hotel was fine. Very loud on the Grant rd side. The staff was stressed and WiFi was a problem. Room was clean and neat.
Business response:
William, thank you for evaluating our hotel. We are glad your overall experience was a good one, and we apologize for failing to meet your expectations. We appreciate you letting us know where we fell short, and we hope you will come back in the future to see how we have improved. Sincerely, Hotel Management
Carpet in the room old and stained so needs to be be replaced. Metal edge of stairs are rusty and falling apart. Too dangwrous and should be replaaced.
Business response:
Dear Guest we are very sorry for the inconvenience and the problem mentioned has been reported. We really thank you for your feedback but also we would like one opportunity to make it right for you. Warm Regards, Sandra & The Team!!!
Business response:
James, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Business response:
Jose, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Monica, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Angry They never fixed the toilet. Robert wouldn't flush and complaint was made, and after 2 days was never fixed. Had to use restroom else where. Was told they would fix, was told i would hear from the manager, nothing, no phone call no visit nothing.
Business response:
Marc, thank you for staying at Extended Stay America. Although you had an overall pleasant time, we are sorry for the issue you had in your room and that it wasn’t resolved. We have made a not of your feedback and have shared it with the appropriate team, so that our future guests never encounter a similar issue. Thanks for the review, and we look forward to your next visit. Sincerely, Hotel Management
my 4 day stay at extended stay
Business response:
Shawuan, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Flush Stayed for 2 nights, advised them the toilet would not flush. No one ever showed up. Disappointed in the service.
Business response:
Thank you for taking time to post your review. We are sorry your room was not up to par and we are working to address this. Even though we conduct regular maintenance checks, we will refocus our efforts to make improvements. We hope we have the opportunity to make it up to you on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 4.2 star rating with 1,780 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.