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Extended Stay America - Tucson - Grant Road
- Hotels
- Tucson, AZ
About this business
Location details
5050 E. Grant Rd., Tucson, AZ, 85712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly
Business response:
Dear Nicole, Thank you for your kind words! We are delighted to hear that our team made a positive impression during your stay at Extended Stay America. Providing friendly and welcoming service is always our goal. We appreciate your feedback and look forward to welcoming you back for another great experience in the future! Sincerely, Hotel Management
Kitchen was nice. Able to cook for myself which is important since I have lots of food allergies and eating take out is tough sometimes. Property was clean. Dishes were provided when asked for, there were none in the room on check in. I was able to park right outside my room which was really nice. No issues overall.
First floor, couldn't open curtains due to people walking by and no privacy. Room was dark and the kitchen had no amenities like dishes or anything. We felt like we were in a dungeon. The office was tiny and not very organized. One thing good, coffee was really good. For what we needed, we won't stay there again.
Business response:
Dear Jacqueline,Thank you for your feedback. We regret that your stay did not meet your expectations and understand your concerns regarding privacy, room ambiance, and kitchen amenities. Your comments are valuable, and we will share them with our team to identify areas for improvement. On a positive note, we’re glad you enjoyed the coffee. While we understand your decision, we appreciate your visit and the time you took to share your experience.Sincerely,Hotel Management
So, it was a low cost location, which still worked for the night. When first entering the room, it smelled like mold. They said at the desk that they didnt have any other rooms available for the night, so, I stayed. Overall, it was an ok room for the size. Seemed to be wiped down mostly, but, two things happened: 1) when I woke up, my chin was swollen from a bug bite. And after checking elsewhere, i found a few bites. That usually means one thingbin a hotel... thankfully, i didnt leave any bags on the ground, but i will stil... read more
Business response:
Dear Ceridwen,Thank you for taking the time to share your experience. We sincerely regret the issues you encountered during your stay, particularly regarding cleanliness and pest concerns. Guest comfort and safety are our top priorities, and we take such matters very seriously. Please know that our team has been made aware of your feedback and is addressing these concerns immediately. We appreciate you bringing this to our attention and apologize for any distress this caused. While we understand your decision, we hope to hav... read more
Frequently asked questions about Extended Stay America - Tucson - Grant Road
How is Extended Stay America - Tucson - Grant Road rated?
Extended Stay America - Tucson - Grant Road has a 3.5 star rating with 2,616 reviews.
When is Extended Stay America - Tucson - Grant Road open?
Extended Stay America - Tucson - Grant Road is open now. It will close tomorrow at 12:00 a.m.