Extended Stay America - Tucson - Grant Road

Business response:

Dear Francisco, We’re glad you found the hotel comfortable and appreciate you sharing your thoughts on breakfast. Guest satisfaction is important to us, and we will take your comments into consideration as we work to improve our offerings. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Joseph,Thank you for your perfect rating and kind words! We’re delighted that you had a positive experience at Extended Stay America. Providing a clean and secure environment for our guests is our top priority, and we’re glad we met your expectations. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management 

Business response:

Dear Carl,Thank you for sharing your feedback. We regret that the room had an unpleasant odor and understand how this could have affected your stay. Providing a fresh and comfortable environment is important to us, and we will address this concern with our housekeeping team to ensure improvements. Your input is valuable, and we appreciate the opportunity to enhance our guest experience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management