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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible customer service
A lot of bad traffic YNS in the parking lot at night
Owner walks in rooms unannounced
Customer service was horrible a lot of traffic
Horrible inhumane staff either exception of 2 would not recommend to anyone also there is no pool and a lot of drug traffic
Roach problem
wouldn’t recommend if you have kids Checked out same day
Business response:
Dear Aftan Edwards, We’re sorry to hear your stay didn’t meet expectations, especially with kids. Your feedback is important to us, and we’ll work on addressing the concerns to improve the experience for families in the future. We appreciate you sharing your thoughts and hope to provide a better experience next time. Sincerely, Hotel Manager
The kitchen sink leaked onto the floor, the bathroom sink was clogged and wouldn’t drain, the water in the shower only got to lukewarm, and the whole place smelled like cigarettes. The only thing that worked properly was the AC unit in the room. Everything was dirty and very worn. Never again, thanks.
Business response:
Emily,We deeply apologies for your experience. We will forward this info to management and have these items taken care of. Thank you again for your time and letting us know how we did.
Needed more attention to cleaning. Room wasn’t ready at 3:00 but that was okay we had a tournament to attend and would be back at 9:00. Hallway floor to room was dirty. Needed moppping. Room looked clean. Bed and linen clean but linen felt kind of scratchy. Chairs dirty. Fold out couch/bed linen did not looked like it was replaced in awhile. Feared bedbugs. Dusty, food crumbs, hair ties, hair brush, face mask and maybe a doll’s dress. The front desk gave me some clean linen to replace.
Business response:
Dear Guest,Thank you for your feedback. We apologize for the delay in getting your room ready and the cleanliness issues you experienced. Your comfort and safety are important to us, and we’ll work with our housekeeping team to address these concerns promptly. We’re glad our staff was able to provide you with fresh linen, and we hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Manager
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,141 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.