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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Potty mouth Ally Checking in the clerk didn't know what she was doing . I handed her my ID. she pulled up on the Electronic panel my info, l paid with my bank card , she watched me the whole. She asked me to sign ..l did then it happened, she asked me again for my ID and said she couldn't find my conformation number , i showed she then l asked her for a receipt and what room number " a male customer comes up to the window. ..then all of a sudden she claimed l didn't pay ..oh no l said l opened my bank app, she claimed nothin... read more
Business response:
Dear Jacqueline, Thank you for evaluating your visit. First and foremost, we would like to apologize for the inconveniences you and your granddaughter experienced during your stay with us. We hope you will accept our deepest apologies for the level of service you received from one of our team members. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you des... read more
If you like roaches this is the place for you! There were ROACHES EVERYWHERE. Just disgusting! The room requested was no smoking and you could smell the smoke right when you open the door. The room was nasty and had to personally clean and spray the room. A towel fell to the floor and about 7 roaches scattered from it. Just disgusting! Ended up having to get another place.
Business response:
Dear Guest, Thank you for choosing us and for taking the time to leave your feedback. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider s... read more
Location
Business response:
Dear Richard, thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management
This property was so uncomfortable that I had to checkout after one night, I booked for six. I’ve yet to be refunded for the five nights I didn’t stay. The front desk operator was not helpful during check in and refused to print me a receipt upon checking out. I will NEVER stay in an Extended Stay America again.
Business response:
Dear Waco, we apologize for the issues you encountered, which led to your disappointing stay, and we regret that we could not assist you in correcting the situation while you were here. Please feel free to reach us at the hotel directly for further assistance. We will be happy to resolve the matter to your satisfaction.Sincerely,Hotel Management
the room was infested with roaches.
Business response:
Dear Johnnie, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider... read more
stinking room, no room freshner available.
Business response:
Malleshwari, thank you for choosing our hotel and taking the time to share your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our guest rooms, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. If you should have any concerns during a future visit, please feel free to reach out to our front desk. We always want to resolve an... read more
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,141 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.