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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had a reservation with a confirmation number and when I got there, they said that they are sold out.
Business response:
Trisha, thank you for taking the time to share your feedback. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Rooms smell very bad, homeless people all around the property and living at the hotel as well. At night multiple people selling drugs outside the hotel front door
Business response:
Ahmed, thank you for your candid evaluation. We are sorry for the disappointing experience you had with us and apologize for the cleanliness issues you experienced. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We are also dismayed to hear about the additional concerns you mentioned and have forwarded this information to the relevant team. We hope to ha... read more
Blotched reservations There was no room for me. I was told hotels. Com had overbooked. At that time we could not reach a real person at hotels.com. So with just two hours before graduation, scrambling to find a room. I did manage to find one. For this reason, I cannot recommend Hotels.com to anyone.
Business response:
Lester, thank you for your candid evaluation. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
The front desk lady Estrella Sausedo was super unprofessional and rude. Stay away from this awful place.
Business response:
Liza, thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk. We know a first impression is essential, and what you experienced is not typical. Should your travels bring you back to our area, we would welcome the opportunity to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality. Sincerely, Hotel Management
Over-sold their rooms? Arrived at hotel and although I had a confirmation no., they had no rooms available. Three people came in behind me that also had confirmed rooms but no rooms available.
Business response:
Mark, thank you for taking the time to review our hotel. We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Stay Away This place was nasty and trashy. Do yourself a favor and stay away from this place. The police were called 3 times in one night. A dog was barking all night long. There was someone else’s toothpaste in the sink, blood in the shower, and some kind of weird substance in between the mattress and box spring. I called the lobby one night to tell them about something that needed to be fixed and there was nothing that they could do. I would of been better off staying in my truck. This place should be burned down to the gr... read more
Business response:
Thank you for your candid evaluation. We regret the disappointing experience you had with us and apologize for the cleanliness issues you encountered. We will address this with our housekeeping team and take the necessary steps to ensure we are more diligent going forward. We are also sorry that our staff was not as responsive as they should have been in working to address your specific concerns. Rest assured that this issue has been addressed with our staff and will not be repeated. We truly hope you will give us another ch... read more
Tv didnt work found used adult toy package on chair
Business response:
Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay with us. Your feedback has been shared with the respective staff to ensure we are more diligent in our service delivery. We hope to have another opportunity to make your next stay a flawless one. Sincerely, Hotel Management
hell hotel arrived on 1/12/22 and was told there was no reservation. then found reservation but no room available left me stranded. asked when a room would be available the desk said tomorrow. i return early to check i gave them my name and phone number to call. no call came so i went there again was told no room available nor ready. after 10 minutes of key punching a room is available. i had a place to sleep. filled paperwork out paid for the now 3 day stay was given keys to a room that was under construction. oh no. got da... read more
Business response:
David, thank you for taking the time to share your valuable feedback. We are truly sorry for the inconvenience you experienced upon check-in on both the days. We want our guests to have an excellent time, but we apologize for the disappointment you had with the level of service you received from our front office team. We do appreciate your observations and concerns, and we have taken note of both. We hope you will consider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,141 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.