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Extended Stay America - Tulsa - Midtown
- Hotels
- Tulsa, OK
About this business
Location details
7901 E. 31st Ct. S., Tulsa, OK, 74145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water upon check in with no estimated time of it being back on, next day asked desk agent for change as posted in laundry facility to be met with unfriendly response that they had none, asked for toiletries wasbtold they had none, asked for dishes had none, and last but not least asked for towels desk clerk refused to go obtain them from closet. Was never given any information regarding stay such as check out times, amenities etc.
Business response:
Thank you for staying with us and for sharing your review. We are sorry for the service issues you encountered from our front desk associate, as this is unacceptable. We will review your feedback with the appropriate individuals, and steps will be taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing great experiences for every guest. Sincerely, Hotel Management
TGEBPLACE IS NASTY,PICS ON WEBSITE ARE NOT THE ACTUAL PICA
Business response:
Abder, thank you for leaving your review. We want every guest to have a positive experience, and we apologize as we did not succeed in our goals. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
If You Absolutely Must My stay here wasn’t good, even though I was there for approximately 30 minutes. 30 minutes of my time was spent waiting at the front desk for somebody to assist me with my reservation. During that time of standing and waiting, I observed their guests. I was extremely uncomfortable, to phrase it nicely. It seemed as if most their guests consisted of people in destitute situations, which is fine... especially considering the pandemic. However, I received a threatening vibe from a good majority of the peo... read more
Business response:
Leslee, thank you for being our guest. It was disheartening to read your comments and know about the incident that led you to leave us earlier than expected. We are sorry and regret the discomfort you experienced. The safety of our guests is our top priority, and we will discuss your comments with our team. We hope you will consider us another opportunity to host you in the future. Sincerely, Hotel Management
Property was HORRIBLE- it was dirty, as soon as you walk in it smelled like cigarettes. We got a room with a pull out sofa as soon as we got there (we got there at night) we pulled it out so my kids could go to sleep and it was DISGUSTING. The mattress was full of stains (all colors) it was gross. we all looked at each other and knew we could not stay there. WE WERE THERE FOR 5 MIN!! My husband went up to the front desk to ask for a refund and the person there replied well that's why we gave you a sheet (I think he was havin... read more
Business response:
Thank you for sharing your concerns online. We not only apologize for the cleanliness issues and smoke smell but also for the poor service your husband received when he interacted with one of our front office associates. This is unacceptable, and we assure you we will discuss your comments with the appropriate individuals to take corrective actions. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Never in all of my experience have I stayed at a hotel that does not provide any type of housekeeping. They make the guest take out own trash, use spare vacuum to clean floors, change own sheets, and get own towels. It was self-service vs hospitality. Absolutely di
Business response:
Thank you for staying with us and providing your feedback. We certainly apologize your experience was not to our hotel's high standards. Our housekeeping services are provided to guests staying eight or more nights, respecting their privacy of a home-like living. However, these services are always available upon request for a minimal fee. Your feedback is very important to us and has been shared with the front desk staff to ensure we clearly communicate our services to all guests. Thank you once again for staying with us and... read more
The staff member who checked me in was fine when he finally showed up. The hotel looked like fine in the hallways but when I went into my room & set my stuff down there were false eyelashes laying on the floor, clothing price tags sitting on the counter, trash in the bins, & the furniture smelled like someone had been smoking weed in it just 5 minutes before I walked in. I went out for work & when I returned I went to lay down in the bed & there were stains on the sheets so I slept on the couch. If the room had been cleaned ... read more
Business response:
Thank you for choosing our hotel. We are sorry for the cleanliness issues you encountered while you were here. We have shared your concerns with appropriate individuals to ensure such oversights do not happen again. We value your feedback and hope to see you again. Sincerely, Hotel Management
Business response:
Daniel, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Tulsa - Midtown
How is Extended Stay America - Tulsa - Midtown rated?
Extended Stay America - Tulsa - Midtown has a 3.3 star rating with 1,141 reviews.
When is Extended Stay America - Tulsa - Midtown open?
Extended Stay America - Tulsa - Midtown is open now. It will close tomorrow at 12:00 a.m.