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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was ok , the shower was dripping all night . The noise was irritating.
Business response:
Thank you for being our guest. Although from your rating, it seems you had an overall satisfactory stay, we are sorry for the noise and maintenance issue you encountered during your stay. Your concerns have been shared with the appropriate team to fix this problem immediately. We value your feedback and hope to have the chance to serve you better in the future. Sincerely, Hotel Management
Paid $270 for a single night. It was okay...expensive for what I got. This should have been in the low $100's but I think there was something going on in the bay area. Also, free breakfast was not the standard breakfast bar...it was more of a snack area.
Business response:
Brian, thank you for choosing our hotel. We regret you did not like our breakfast and are sorry to read that you felt the value of our accommodations did not match your expectations. We will make a note of your comments as we plan any changes to our breakfast offerings. We value your feedback, and we hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Full kitchen. Didn’t use though Area smells. Some towels still had stains. Leaky water
Business response:
Thank you for the feedback. Your concern regarding the cleanliness and maintenance will be shared with the team so that corrective measures can be taken. Your overall rating suggests you had an otherwise great stay, we hope you will choose Extended Stay America again in near future. Sincerely, Hotel Management
The bed was so uncomfortable it gave me a backache. Horrible bed.
Business response:
Dear Sylvia, We sincerely apologize that the bed in your room was uncomfortable and caused you discomfort during your stay. Guest comfort is very important to us, and we regret that we fell short of providing a restful experience. Your comments have been shared with our management team to review and improve bedding quality throughout the property. We truly value your input, as it helps us enhance our guest experience. We hope to have the opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, H... read more
This was more like a long term housing hotel.
Business response:
Dear Yesenia, Thank you for sharing your impressions of your recent stay. Our property is designed as an extended stay hotel, offering amenities such as in-room kitchens and spacious accommodations to provide the comforts of long-term living. We truly appreciate your perspective, as it helps us highlight the unique features of our hotel for future travelers. We hope to have the pleasure of serving you again. Sincerely, Hotel Management
The bathtub liked like no one had used it in months. Lots of dirt and dust in the tub. No cups do me to rinse it out. Had to use a towel after I turned on the shower for quite some to rinse it out. I should have taken a picture of it. Did not think about it until asking for a picture.
Business response:
Dear Lynne, We sincerely apologize for the condition of the bathtub and the inconvenience you experienced due to the lack of cups in your room. This does not reflect the standards we strive to maintain, and we regret that your stay was impacted by these oversights. Your comments have been shared with our housekeeping team to ensure such issues are promptly addressed and prevented in the future. We truly value your feedback and appreciate the opportunity to improve our services. We look forward to serving you better. Sincerel... read more
This is, without a doubt, the worst property I have ever stayed at. I've never encountered a hotel with barking dogs and cats like this one. It feels less like a pet-friendly hotel and more like a hotel designed primarily for pets, with people as an afterthought. Long-term residents have left this property in ruins, making it resemble low-income housing. I would NEVER return to this place under any circumstances.
Business response:
Dear Todd, We sincerely apologize that your experience did not meet expectations and that aspects of our property, including noise and the presence of pets, caused discomfort. We strive to provide a welcoming environment for both guests and pet owners, and we regret that we fell short during your stay. Your comments regarding long-term residents and property condition have been shared with our management team for immediate review and improvement. We value all guest input and hope to provide a more comfortable experience shou... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,966 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.