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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unclean room, worned out curtians, not so great bedsheets. All in all a very worst experience. Terrible front desk and management.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the unclean room and unsatisfactory bedsheets. We also regret that your interaction with our front desk and management did not meet your expectations. These concerns do not reflect the standards we strive to maintain, and we will share yor concerns with our housekeeping as well as our management teams to ensure improvements are made. Your comments are invaluable in helping us enhance our guest experience. We appreciate your honesty ... read more
I book around 6pm saturday and went to the hotel by 1215 am They cancel my booking because their system is down.
Business response:
Dear Guest, We sincerely apologize for the inconvenience caused by your reservation being canceled due to an unexpected system outage. We understand how frustrating this must have been, especially after arriving late at night. Please know that this situation was not intentional, and we are taking steps to prevent similar issues in the future. Your feedback is truly valuable to us, and we appreciate your patience and understanding. We hope you will give us another opportunity to serve you. Welcome back! Sincerely Hotel Manage... read more
Noisy room , noisy fridge all night , broken shade unable to push back up , smelly hallway, terrible breakfast , noisy A/C
Business response:
Dear Guest, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportuni... read more
This hotel staff is terrible. The house cleaner contaminated my toothbrush and tried to kill Me here. I will not be going back here
Business response:
Dear Guest, We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns with our team and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve. Sincerely, Hotel Management
The bed was so uncomfortable it gave me a backache. Horrible bed.
Business response:
Dear Sylvia, We sincerely apologize that the bed in your room was uncomfortable and caused you discomfort during your stay. Guest comfort is very important to us, and we regret that we fell short of providing a restful experience. Your comments have been shared with our management team to review and improve bedding quality throughout the property. We truly value your input, as it helps us enhance our guest experience. We hope to have the opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, H... read more
This was more like a long term housing hotel.
Business response:
Dear Yesenia, Thank you for sharing your impressions of your recent stay. Our property is designed as an extended stay hotel, offering amenities such as in-room kitchens and spacious accommodations to provide the comforts of long-term living. We truly appreciate your perspective, as it helps us highlight the unique features of our hotel for future travelers. We hope to have the pleasure of serving you again. Sincerely, Hotel Management
The bathtub liked like no one had used it in months. Lots of dirt and dust in the tub. No cups do me to rinse it out. Had to use a towel after I turned on the shower for quite some to rinse it out. I should have taken a picture of it. Did not think about it until asking for a picture.
Business response:
Dear Lynne, We sincerely apologize for the condition of the bathtub and the inconvenience you experienced due to the lack of cups in your room. This does not reflect the standards we strive to maintain, and we regret that your stay was impacted by these oversights. Your comments have been shared with our housekeeping team to ensure such issues are promptly addressed and prevented in the future. We truly value your feedback and appreciate the opportunity to improve our services. We look forward to serving you better. Sincerel... read more
This is, without a doubt, the worst property I have ever stayed at. I've never encountered a hotel with barking dogs and cats like this one. It feels less like a pet-friendly hotel and more like a hotel designed primarily for pets, with people as an afterthought. Long-term residents have left this property in ruins, making it resemble low-income housing. I would NEVER return to this place under any circumstances.
Business response:
Dear Todd, We sincerely apologize that your experience did not meet expectations and that aspects of our property, including noise and the presence of pets, caused discomfort. We strive to provide a welcoming environment for both guests and pet owners, and we regret that we fell short during your stay. Your comments regarding long-term residents and property condition have been shared with our management team for immediate review and improvement. We value all guest input and hope to provide a more comfortable experience shou... read more
Don’t pay before you check in enquire first I did not check in. The worst reception she rejected my stay because I had expired drivers license and had renewal proof on email shown to her after all my paid stay could not be refunded nor honor my stay. I don’t recommend this hotel to anyone very poor service.
Business response:
Dear Linda, We are sorry to hear of the disappointing experience you described. Please note that, to ensure the safety and security of all our guests and team members, a valid government-issued photo ID is required for all check-ins, and service may be declined if these requirements are not met. We understand how frustrating this situation must have felt and regret that it resulted in such dissatisfaction. Your comments have been noted, and we will continue working with our team to ensure that policies are communicated clear... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 2,033 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.