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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like that the check in process was super slow
Business response:
Thank you for being our guest. We are sorry for the inconvenience caused at the time of check-in. We hope other than this you had a pleasant stay and it will bring you back to us. Sincerely, Hotel Management
It was very comfortable and the staff were very nice !
Business response:
Sharonda, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to know you had a comfortable stay and found our staff friendly and professional. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management
Thb Was clean n room was big enough for the kids G
Business response:
Millie, thank you for your recent stay at Extended Stay America. We are happy you and your kids enjoyed your visit to our spotless property. We are also glad you liked your comfortable room. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
There was no pen, coffee and cups in the room. Everything else that was needed inside the room was available.
Business response:
Although you were overall happy with your room, we are sorry it did not have some of the amenities you expected. We wish we had the opportunity to address this as we do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. Thank you again for taking the time to tell us about your stay. We hope to welcome you back to Extended Stay America soon! Sincerely, Hotel Management
I chose this location for proximity to the SFO airport. That was fine. The property is adequate for a short stay, but doesn't really meet the standard I was used to with the Marriot Residence Inns which I have stayed in the past. I wanted to try Extended Stay America for this reason, but have to say I was slightly disappointed. The rooms don't come with kitchen utilities unless you request it. The guests appeared to be mostly domestic stays, not professional, and the common areas reminded me of a college dormitory.
Business response:
Thank you for evaluating your stay online. We are glad you liked our location and that you had an overall satisfactory stay. However, we regret not being able to deliver you an exceptional experience. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
Cheap price get you cheap quality Walked into the lobby and walked for 5 minutes before someone showed up to the front desk. Got the room key and checked out our room. The room size was very nice and big. The floor was sticky and felt disgusting. The shower tub doesn’t look very clean. I found hair stands stuck to the bed sheets and the wall in the bathroom. The refrigerator had a loud noise that won’t turn off and drove us crazy. The walls are super thin and you can here everything that’s going on next door. You get what yo... read more
Business response:
Michelle, thank you for sharing your feedback with us. We are sorry to learn about the cleanliness issues you encountered in your room. We have discussed your comments with our housekeeping team to make sure the rooms are thoroughly cleaned and inspected before allocating to future guests. We are very sorry you were not able to experience a quiet stay. Our maintenance team is inspecting the refrigerator to make sure it is not making any noise. We hope you will consider giving us another chance to prove we are up to the task ... read more
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 2,077 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.