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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a very bad experience. I booked a total of 7 nights. On the first night, I checked in and entered the room. However, I felt unsafe. I went downstairs and asked the staff if I could check out and have money for the remaining 6 days. He said yes. I went to check out during the day of the next day. At that time, it was another staff member. I asked her to check out. Then she said she didn't know. She needed to ask her manager. Now, a week has been without reply and there has been no refund. I booked for 7 days and only s... read more
The rooms do not have any things. Coffe or tea or etc... they are put a kitchen in the rooms but even not have glasses for drink water. Do not forget take shampoo with your self for shower. The hotel is not deserve the price. Breakfast is terrible. I do not recommend breakfast. Do not pay exstra for breakfast.
Business response:
Dear Ercan, Thank you for choosing us and for taking the time to share your remarks. We're very sorry to hear that your stay did not meet your expectations and that the room amenities and breakfast offerings fell short of your expectations. Your feedback has been shared with our concerned teams to ensure we evaluate and improve the guest experience moving forward. We value your input and hope for the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Run as far and as fast you can away from here! Not a very good area - place stunk, people above were very loud. Checked out after the first night and never went back!
Business response:
Dear Vicki, We sincerely regret that your experience did not meet expectations. It’s disappointing to hear that the location, noise levels, and overall atmosphere impacted your stay so significantly that you felt compelled to check out early. Providing a comfortable and welcoming environment is our priority, and we apologize that we fell short during your visit. Your feedback is incredibly valuable, and we will be reviewing these concerns to improve the guest experience. We appreciate you taking the time to share your though... read more
The room it was poor cleaned and the towels were dirty and smelling like used.
Business response:
Dear Marvin, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Apart from this, we hope you had a pleasant stay. We hope you will give us another chance to demonstrate our commitment to providing outstanding hospitality to each guest. Sincerely, Hot... read more
Garbage
Business response:
Dear Guest, We regret not meeting your expectations with the property's cleanliness. We do not take these concerns lightly, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. Please allow us another opportunity to host you and welcome you back soon. Sincerely, Hotel Management
Walls are super thin. I could hear the people next door speaking the entire night. I was uncomfortable and couldn’t sleep much.
Business response:
Dear Guest, The situation you described regarding the noise disturbances you experienced is disappointing. We are very sorry you were not able to have a quiet and relaxing stay. When made aware of these situations, our staff is trained to have appropriate conversations with our guests to resolve such issues. Please know that our front desk is always available to help make the most of your stay. Thank you for your feedback. We hope this did not overshadow your overall stay and that the rest of your visit was great. We look fo... read more
Outdated and bugs present
Business response:
Dear Guest, We're sorry that your room wasn't up to our usual standards of cleanliness, and we apologize for the distress this caused. We're taking immediate action to ensure our cleaning protocols are strictly followed. Your feedback is invaluable in helping us improve. We have informed our housekeeping and pest control teams to review the room, take action, and ensure such incidents do not happen again as we move ahead. We hope you give us another chance to show you better hospitality in the future. Sincerely, Hotel Manage... read more
M...mm
Business response:
Dear Guest, We thank you for rating your stay. Please accept our apologies for any oversights during your time with us. We want every guest to have a memorable stay, and we regret this was not your experience. We hope you will revisit so we can extend the exceptional hospitality we are known for providing. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,969 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.