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Extended Stay America - Union City - Dyer St.
- Hotels
- Union City, CA
About this business
Location details
31950 Dyer St., Union City, CA, 94587, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upon entering the room it had an unusual odor. There was pubic hair still in the tub area and on the toilet seat. The comforter on the bed had brown stains on it. Will not return if visiting in that area.
Business response:
Dear Guest, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the f... read more
There is a minimum of a week stay to get the room cleaned. I was concerned if the room was clean at all when I arrived. Then the shower knob would not work properly. Had to wait for staff to come and replace it. It was not a quick turn around time for the repair. Delaying my plans. They are understaffed and put extra burdens on their workers there. It is shameful how the company exploits the workers.
Business response:
Dear Carmen, We apologize for any concerns regarding cleanliness and maintenance during your stay. Additional services are available upon request. We regret the delay in repairing the shower knob and understand how frustrating it must have been. Our team works hard to provide a great experience, and we appreciate your patience. Your input helps us improve, and we hope to provide a smoother stay next time. Sincerely, Hotel Management
This proptery when walking in has a foul Oder and yellow walls. The room itself was worse, the fridge was rusty and had dents all over it. The bathroom was left unclean, the walls were dirty and the smell had a musty and cigarette smell to it even though smoking is not permitted.
Business response:
Dear Christian,We strive to provide a clean and comfortable ambiance to our guests. Therefore, we regret knowing this was not your experience. We have taken note of your concerns, and we will address them with the appropriate team. Your feedback helps us improve, and we hope for the opportunity to provide a better stay in the future. Sincerely,Hotel Management
I didn’t take a photo, but there were a good amount of random brown specks on my comforter. The noise issue was mainly the refrigerator turning on at night, which was a bit unpleasant.
Business response:
Dear Anna,Thank you for sharing your feedback. It is concerning to hear about the issues you encountered with cleanliness and noise. Providing a comfortable and well-maintained environment is a priority, and your comments will be addressed with the appropriate teams to ensure improvements. We appreciate your input and regret that your experience did not meet expectations. We hope to have the opportunity to provide a much better stay in the future.Sincerely,Hotel Management
Second time staff was informed about terrible shower! Requested refund!!
Business response:
Dear Richard,We strive to provide thoughtful and intuitive hospitality; therefore, we regret to learn about the inconvenience you experienced with your shower and about our staff’s unattentive services. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. Thank you for being our guest, and we hope you will stay with us again so we can show you the hospitality for which we are known. Sincerely,Hotel Management
If you need something like bath towels, paper towel, bathroom tissue you have to go to the front office. If you will stay more than 7 days that’s the only time you have room service. There is a continental breakfast but you can only see 5-8 orange 🍊. There’s no courtesy coffeemaker inside the room.
Business response:
Dear Efren, We sincerely apologize for the inconvenience you experienced with amenities and services. We understand your discomfort caused in requesting items like towels and toiletries from the front desk. Your comments about room service and breakfast choices are also appreciated, and we will certainly review our offerings to meet guest expectations better. We’re grateful for your input and hope to have the opportunity to improve your experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Union City - Dyer St.
How is Extended Stay America - Union City - Dyer St. rated?
Extended Stay America - Union City - Dyer St. has a 3.8 star rating with 1,969 reviews.
When is Extended Stay America - Union City - Dyer St. open?
Extended Stay America - Union City - Dyer St. is open now. It will close tomorrow at 12:00 a.m.