Extended Stay America - Union City - Dyer St.

Business response:

Dear Guest, We sincerely apologize for the issues you experienced including cleanliness of your room and floor. This is certainly not the standard we aim to maintain, and we regret that your experience did not meet expectations. Your comments have been shared with our housekeeping team. Guest comfort and cleanliness are very important to us, and we appreciate you bringing these concerns to our attention. We hope you will consider giving us another opportunity to provide a cleaner and more pleasant stay in the future. Sincere... read more

Business response:

Dear Guest, We are very sorry to hear about your experience and regret that the cleanliness and environment did not meet your expectations. This is not the standard we strive to provide, and your concerns regarding odors and common areas have been shared with our housekeeping team. Guest comfort and safety are extremely important to us, and feedback like yours helps us identify areas that need attention. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a bet... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience, and we’re truly sorry for the frustration and stress you encountered upon arrival. We understand how upsetting it can be when a prepaid reservation and required documentation do not result in a smooth check-in, especially after a long journey. While payment and authorization policies can sometimes require additional verification, the way this situation unfolded clearly fell short of the welcoming and professional experience we aim to provide. Your feedback h... read more

Business response:

Dear Guest, We sincerely apologize for the issues you encountered during your stay, including the unclean room and unsatisfactory bedsheets. We also regret that your interaction with our front desk and management did not meet your expectations. These concerns do not reflect the standards we strive to maintain, and we will share yor concerns with our housekeeping as well as our management teams to ensure improvements are made. Your comments are invaluable in helping us enhance our guest experience. We appreciate your honesty ... read more

Business response:

Dear Guest, We sincerely apologize for the inconvenience caused by your reservation being canceled due to an unexpected system outage. We understand how frustrating this must have been, especially after arriving late at night. Please know that this situation was not intentional, and we are taking steps to prevent similar issues in the future. Your feedback is truly valuable to us, and we appreciate your patience and understanding. We hope you will give us another opportunity to serve you. Welcome back! Sincerely Hotel Manage... read more

Business response:

Dear Guest, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we sincerely apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportuni... read more

Business response:

Dear Guest, We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns with our team and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve. Sincerely, Hotel Management 

Business response:

Dear Sylvia, We sincerely apologize that the bed in your room was uncomfortable and caused you discomfort during your stay. Guest comfort is very important to us, and we regret that we fell short of providing a restful experience. Your comments have been shared with our management team to review and improve bedding quality throughout the property. We truly value your input, as it helps us enhance our guest experience. We hope to have the opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, H... read more

Business response:

Dear Yesenia, Thank you for sharing your impressions of your recent stay. Our property is designed as an extended stay hotel, offering amenities such as in-room kitchens and spacious accommodations to provide the comforts of long-term living. We truly appreciate your perspective, as it helps us highlight the unique features of our hotel for future travelers. We hope to have the pleasure of serving you again. Sincerely, Hotel Management