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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to wait for a clerk to check in; room was meager; we asked for an extra blanket and were told no; bathtub did not drain: breakfast was poor; heard trucks all night long from the highway; smoky smell; bathtub refinish was peeling
Business response:
Dear Guest, Thank you for sharing your experience with us. We are sorry to hear that several aspects of your stay fell short of what you hoped for, especially when you were simply looking for a comfortable place to relax. The concerns you mentioned regarding the room condition and overall comfort are important and will be shared with our team so we can make meaningful improvements. Your feedback helps us enhance the experience we aim to deliver. We truly appreciate you taking the time to let us know, and we hope you will con... read more
Hotel was old and run down
Business response:
Dear Guest, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. We always want to hear from our guests about how we can improve our services! Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Staff was rude, would not give us an extra blanket for 2 adults and 3 kids. Argumentative about the pet fees. Back door was broken and would not lock. Someone came in our room while we were gone and messed with our animals and made our beds without permission. Broken glass alcohol bottles everywhere. Room smelled disgusting. Tv did not work. Really sketchy people around
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and ... read more
Muffins and coffees
Business response:
Dear Guest, Thank you for sharing your thoughts about your visit. Starting the day with a satisfying breakfast is important, and we regret that our current offering did not meet your expectations. The grab-and-go breakfast is designed for convenience, though we understand it may have felt limited during your stay. Your feedback is appreciated and will be reviewed as we look for ways to enhance the experience for future guests. We hope you will return so we can provide a more enjoyable stay next time. Sincerely, Hotel Managem... read more
staff was friendly and helpful. Bad thing was smoking is allowed in rooms in this smoke free property - employee told me there was no way to know what people were doing in their rooms, so no way to really guarantee a smoke free room. I requested a smoke free room. First room I was given was NOT at all smoke free. Window seals was full of cigarette butts and black marks where cigarettes had been put out. Second room was less smokey but The shower head was more than 90% blocked - sadly my shower was quick and no way to wash my... read more
Business response:
Dear Jennifer, Thank you for staying with us and sharing your review. We apologize for the issues you had in your suite. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are disappointed this was not your experience. We regret not meeting your expectations. Your satisfaction is our top priority, and we hope to earn back your trust in our hotel on your next visit to the city. Sincerely, Hotel Management
Room was super dirty. We had to pull out nasty hair from the sink and bathroom because the water would get clogged every time we turned it on. Staff was super ghetto (and no, I’m not being racist. White peoples can be ghetto too, even more so sometimes). They looked to be high off drugs when checking us in.
Business response:
Dear Damaris, Thank you for your recent stay and for sharing your experience. We appreciate you taking time out of your day to let us know how we can improve, and we assure you we will do just that. We are committed to delivering excellent service and accommodations for all our guests. This type of feedback is not typical of the remarks we usually receive, so we apologize that you did not experience our team members at their best. Thanks again for your valuable feedback, and we hope you will give us another opportunity to se... read more
Breakfast wasn't what it was said to be.
Loud, dirty, people loitering and asking for rides. Never again
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.