This profile has been claimed by the business owner or representative.
Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My sheets smelled like body odor. I had to change them around in the middle of the night. There was a can of tuna fish left in the cabinets. Not very clean. Bed was comfortable. Lots of pillows. The whole place smelled like weed.
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We sincerely apologize for the concerns you experienced during your visit. Maintaining a restful and immaculate environment is something we take seriously, and it’s disappointing to learn that there were oversights when preparing your suite. Please know that your observations will be shared with our team so that corrective measures can be taken. We recognize there’s much room for improvement and appreciate your candor. We would welcome another opportunity to p... read more
The front desk representative GiGi was friendly and wanted a good review and was insistent on this, but the cleanliness of both rooms she tried assigning us to were horrible. The first room had the bed that was not made and there were wet towels in the floor. Then the second room she tried putting us in, although has a made bed, the sink and toilet has other guests hairs on it as well as urine from the previous guest on the toilet. We were tired and ready to rest and just let Gigi know we wouldn’t be staying and instead drov... read more
Business response:
Dear Guest, Thank you for choosing our hotel for your stay in our area. We are glad to know that the front desk team member provided attentive and welcoming service. At the same time, it is clear that the upkeep of our rooms fell short of the standards we aim to maintain. We understand your disappointment and apologize for any inconvenience caused, especially after your long day of travel. Your feedback is valuable and will be shared with the appropriate teams to ensure such lapses are not repeated. We hope you'll consider g... read more
Booked my room and paid then upon arrival they said they were out of queen rooms and wanted to up charge me instead of accommodating me for their booking mistake which is unheard of. Hopefully the refund goes through but I doubt it.
Business response:
Dear Guest, Thank you for taking the time to share your recent experience with us. We would extend our sincerest apologies for the inconvenience you encountered upon arrival. We deeply regret that the queen room you reserved was unavailable, and the alternative did not feel like a fair solution. This is certainly not the level of service or hospitality we aim to provide, and we completely understand your frustration. Your feedback has been shared with our front desk and reservations team to ensure that situations like this a... read more
Horrible Not good! Drunk man yelling, playing loud music and running up and down hallways. Woke us up at 3am.
Business response:
Dear Guest, We sincerely apologize for the disturbance you experienced during your stay. We understand how disruptive noise can be, especially when it impacts your rest. Please know that we take such incidents seriously and are committed to maintaining a peaceful environment for all our guests. Your comments will be shared with the team to ensure such situations are minimized in the future. We deeply regret any inconvenience this caused and hope to have the opportunity to provide you with a more restful and enjoyable stay on... read more
Dirty, insufficient towels and essentials. Little food for breakfast
Business response:
Dear Guest, Thank you for taking the time to review your stay. While it is our goal to ensure a seamless, homelike experience for each guest, we regret that we fell short of your expectations. Your feedback regarding towels and complimentary grab-and-go breakfast is noted, and we will share them with our brand leaders to help them plan future enhancements. We truly appreciate you bringing these concerns to our attention, as they help us enhance the overall experience. We hope you will consider giving us another opportunity i... read more
No Breakfast, no Vestibule, sketchy regular client The location was ok, however their regular clientele were somewhat sketchy and my daughter was approached by men asking her to their room in front of one of the hotel employees.
Business response:
Dear Guest, We sincerely apologize for the experience you and your daughter had during your stay. Guest safety and comfort are our top priorities, and we take concerns like these very seriously. While we strive to maintain a welcoming environment for all, we understand that certain situations can be unsettling. Please know that we are addressing your concerns with our team to ensure a safer atmosphere for our guests. Your feedback is invaluable in helping us improve, and we genuinely regret any discomfort you experienced. We... read more
I asked for a non-smoking room and supposedly the hotel is a non-smoking area and since I entered the room I smelled like a cigarette and when I came back I went to the office and they said they couldn't do anything
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced. We take smoke concerns seriously and have strict policies to ensure our guests' comfort. However, it is disappointing to know that your room was not as fresh as it should have been. We understand how frustrating it must have been to not receive a solution when you brought this to our attention. Please know that we take this matter seriously and will address it with our team to ensure better responsiveness and room quality for future guests. We apprecia... read more
First off idk who she was saying she was inspecting the room but she was very rude and disrespectful to my wife when we got to the room there was a plastic bag already over the fire alarm on the ceiling well she and to our room and when we tried to mention it to her she accused us of doing it called us liars the tub had paint peeling off the inside of it so no one could take a bath the shower head was nasty and only spraying from one side
Business response:
Dear Thomas, We appreciate you taking the time to bring your concerns to our attention. It’s important to us that every guest feels respected and comfortable during their stay. We regret any miscommunication regarding the room inspection and understand how frustrating that situation must have been. Maintenance concerns, such as the tub and showerhead, are not reflective of our standards, and we’ll address these issues with our team. Your feedback helps us improve, and we genuinely hope you’ll consider staying with us again s... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.