Extended Stay America - Waco - Woodway

Anne 

on Expedia

2 years ago

The staff that checked me in was awesome. When I walked in my room I was pleasantly pleased. But, it went downhill from there. I noticed there was no hair conditioner, just shampoo. I asked a cleaning lady who I saw in the hall. She informs me they supply shampoo, but not conditioner. It was too late to go driving around looking for conditioner and I had to be up early. The next morning after my shower I realized there was no blow dryer. Call front desk and she says none are available. My hair was such a mess the whole day. ... read more

Pat 

on Expedia

2 years ago

I booked a room with 2 beds and only got one. No options were given. Said deal with Expedia. 

Douglas 

on Expedia

2 years ago

The rooms are intended for "extended stay" means bring your own stuff. No ice machine, they did have ice trays in the freezer. Several light bulbs were out, the electrical outlet was on the other side of the bed from the night stand which is in between the two beds. 

Wender 

on Expedia

2 years ago

Mal servicio al huésped Las personas del lobby son muy groseras y poco generosas 

Jessica 

on Expedia

2 years ago

Went in there were NO rooms available. Stood on line for 45 min in a hot lobby. Bad bad bad experience. I feel sorry for the front desk person. She didn’t have control Over any of the available rooms. 

JOHN 

on Expedia

3 years ago

One of the worst hotels we have ever stayed at!! Staff is terribly rude and the room was disgusting. Stains on the floors, curtains falling off the wall, shower head held on by a hose clamp. Was not given room that we booked and paid for. It was a busy weekend due to college family weekend so we had no option to book at another hotel. 

Amy 

on Expedia

3 years ago

This property was the WORST! Did NOT have the kitchen supplies as stated on the website, clean towels not always available, reeked of smoke, cockroaches and bugs in our room. Staff was zero interested in helping with anything. A miserable trip!!