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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very unclean and outdated. Lots of gross stains plus ants in the linens. The staff (Vanya in particular) was extremely kind when I was talking with her during check in, but we made the decision we needed to leave.
Had a Mildew/Smoke smell
It was very dirty, the sheets even looked like they weren’t changed (DIRTY) and the smell was awful.
COCKROACHES stay here Appiances not clean. The rooms.are not cleaned daily not at least throwing out trash in rooms. Last morning i was there i killed a cockroach.
Business response:
Dear Javier, Thank you for bringing these concerns to our attention. We sincerely regret that your experience did not meet expectations and understand how distressing such issues can be. While daily housekeeping is not part of our standard service model, we aim to maintain a clean and comfortable environment, and we are truly sorry that this was not reflected during your stay. Your comments have been shared with our team so we can address the matters raised with urgency. We remain committed to improving the overall guest exp... read more
Front desk clerk,Jamal is very rude and confrontational. Property caters to unruly characters. When I pulled into the property there were 6 patrol cars,lights flashing, arresting a man. Screens on the windows are torn and the windows on my first floor room were unlocked when I checked them. Room also had a stench to it.
Business response:
Dear Jesse, Thank you for sharing your experience. We’re truly sorry to hear that your stay did not meet your expectations and that you felt uncomfortable upon arrival. We understand how first impressions and interactions can significantly impact a guest’s visit, and we regret any distress this situation may have caused. Your comments are important to us, and we will carefully review them as part of our efforts to enhance overall guest satisfaction. We hope you’ll consider giving us another opportunity to provide a more welc... read more
The staff was very rude told me that expidió over sold the rooms so I was in the middle of the night strained in a city We don’t know
Business response:
Dear Guest, We understand how stressful and frustrating it must have been to find yourself without a room, especially in an unfamiliar city late at night. We’re genuinely sorry for the inconvenience this caused. While third-party overbooking situations can occasionally occur, we know how important it is to feel supported and treated with courtesy during such moments. Your feedback has been shared with our team to help improve communication and the responsibility in similar situations. Please feel free to reach out tousif you... read more
My sheets smelled like body odor. I had to change them around in the middle of the night. There was a can of tuna fish left in the cabinets. Not very clean. Bed was comfortable. Lots of pillows. The whole place smelled like weed.
Business response:
Dear Guest, Thank you for taking the time to leave your feedback. We sincerely apologize for the concerns you experienced during your visit. Maintaining a restful and immaculate environment is something we take seriously, and it’s disappointing to learn that there were oversights when preparing your suite. Please know that your observations will be shared with our team so that corrective measures can be taken. We recognize there’s much room for improvement and appreciate your candor. We would welcome another opportunity to p... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.