Extended Stay America - Waco - Woodway

Anonymous 

on Expedia

3 years ago

We booked this stay and because of the weather we were delayed in getting there. Hotel would not let our 18 year old check into the room. It was 23 degrees outside. He had to then go find a different hotel at 10pm at night that allowed 18 year olds. Ridiculous customer service! Book elsewhere. I would never book here again. 

Jim 

on Expedia

3 years ago

Don't stay there The front door was broken and would not close Elevator out of service Mud on floors,. Room smelled of smoke,. Drapes were pulled down off of the wall, no phone in the room 

jason l 

on Expedia

3 years ago

For beginners, the elevator was not working and the only sign is on the elevator door. If we knew before checking-in , we would not have. My wife recently has surgery and walking up steps is extremely difficult. The room (Rm 219) smelled dank and stale. In the bathroom, the tub literally had a huge crack right in the middle and did not look safe. We did not stay, we took the loss and got a room at the Fairfield. (Much better!) 

Erma 

on Expedia

3 years ago

I was disappointed because the carpet was dirty there were roaches crawling around in the room the heating fan was noisy and the dont do refunds or partial payments back if your not satisfied so your stuck at the place or lose your money very unhappy its not worth the price they charge. 

Dee Dee 

on Expedia

3 years ago

No notice of lengthy elevator outage. (I have a broke foot and only room available was on 2nd floor) And had no hot water. Check in person was very pleasant and tried to do her best. Once we had no hot water the morning after first night the desk person was not helpful at all. 

Bret 

on Expedia

3 years ago

The elevator was out of service The room was filthy, no conditioner, thin cheap towels and wash rags. No room service offered at all. When my son returned the dirty towels, they shorted him a towel and said it was their policy to exchange. I had to walk down three flights to correct it and the staff was rude. I had to demand an extra wash rag since there were three of us. Basically, I had to convince her I wasn’t a thief to get an extra wash rag. The room normally was $66 a night during the week, but we paid $250 for two nig... read more

Vonsetta 

on Expedia

3 years ago

Never stayed there The elevator was broken and I had never stay there