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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over charged Business trip for my husband to stay somewhere for work. We were quoted one price day before the upped next day over 100. Not what we expected. Husband would of been there up to 6 months paying two weeks in advance. Not what showed on site for rates. Not pleased at all.
Business response:
Dear Andrea, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Do not stay here! Receptionist was nice but check in process took over 30 min and she kept having to call manager over the phone with questions. We reserved 3 double rooms and she only had 1 double and 2 singles. After much back and forth she managed to give us 2 doubles and 1 single. The manager would not give us a discount on the single room even though we were inconvenienced to have a different room from what we reserved. She said we should be happy because 4 people with reservations will not even get a room! The rooms we... read more
Business response:
Dear Guest, We appreciate your detailed feedback. Ensuring guest satisfaction is our utmost priority, and we regret any shortcomings during your stay. We apologize for the inconvenience caused by the check-in process and room reservations. Moreover, your concerns regarding cleanliness and maintenance are taken seriously, and we are addressing them promptly with our teams to prevent recurrence. Your input is invaluable as we strive to enhance our services. Thank you for sharing your experience, and we hope to have the opportu... read more
Manager was rude & refused to give me a receipt I went to check-in, but the parking lot had just been resurfaced and the stench of tar was so strong it permeated the entire hotel, particularly the rooms they intended to put me in. I coulnd't stand it, so I immediately asked if I could cancel my reservation & they agreed to refund me stay. When i asked for a receipt to evidence the refund, the manager became combative and refused. It really made me think they were intent on ripping me off. I asked again and then they became t... read more
Business response:
Dear Craig, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Absolutely HORRIBLE Places stinks. Should've had a queen bed, it was a full. Staff more worried about sitting in the parking lot smoking and talking to their spouse than working the front desk. Place smells like straight WEED & Cigarettes. No cameras in the stairwells so people smoking in them and leaving their butts in on the floor. Elevator broke the entire stay. Refuses to give refunds even though when you checkout early and their OWN employee tells you shes going to issue the refund. Our job finished early and they stole... read more
Business response:
Dear Odin, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
**pictures are deceiving. dirty smelly disgusting!
Business response:
Dear SABRINA, Thank you for reviewing our hotel. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate you bringing this to our attention. We hope you will give us another chance the next time your travels bring you our way. Thank you.Sincerely,Hotel Management
We did not stay, the customer service was terrible the manager she was actually sitting down on her phone when my wife and I was about to check in and she looked and decided to continue to talk on her phone instead of doing her job. We asked to view a room and it was dirty not up to par. The lady that showed the room just had an attitude which was unnecessary.
Business response:
Dear Eric, Thank you for sharing your feedback. We apologize for the challenges you experienced with our staff. We focus on enhancing our guest services with thoughtful and seamless hospitality, and we are disappointed we did not meet this standard. We would love to welcome you back to show you our commitment to enriching experiences. Thank you once again.Sincerely,Hotel Management
Worse place ever The worse stay ever I won’t a refund it smelled like animal urine left way before check out
Business response:
Dear Tiffany, Thank you for taking the time to share your comment. We aim to provide every guest with the exceptional experience expected of us; however, we failed to do so, and we apologize for the mentioned concerns that have kept you from having an outstanding stay. We've shared your concerns with the appropriate individuals, and we're following up to figure out where we went wrong and how we can enhance our service to our guests. Meanwhile, please feel free to reach out to us at the hotel so we can review your charges an... read more
We did not get in until later. We walked in and there was a strong odor throughout the building and the room. When we got to the room, we notice countertop surface missing, refrigerator beat up, and not sure the last time the refrigerator top was cleaned. It was obvious that the sheets had not been changed since there was a stain on the sheet and used toilet paper next to the bed frame. If the sheets had been changed, one would have seen this toilet paper. Expedia said breakfast included. Breakfast was a granola bar or muffi... read more
Business response:
Dear Randall, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Your comments are shared with the housekeeping and breakfast team to ensure improvement in the mentioned areas. Our front desk team is always attentive to your needs and will help you to improve your time with us. Our goal is to provide every guest with an exceptional stay, and we hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Manageme... read more
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,078 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.