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Extended Stay America - Waco - Woodway
- Hotels
- Waco, TX
About this business
Location details
5903 Woodway Dr., Waco, TX, 76712, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will Not Be Back Where do i begin, we got to the hotel about 1245a, and the checkout lady was no where in sight, we had to wait about 5 to 6 minutes untill she came out of this room, mind you we had traveled almost 6 hours to get to waco and we where super tired. The computer was not working at check in, the room was musty and smelled bad, the toliet wouldn't flush, the bottom lock to the door wouldn't lock the door, the bed was super small for being a queen size. There was a lack of breakfast , meant no breakfast. Over all ... read more
Business response:
Dear Clifford, We truly apologize for the inconvenience and frustration you experienced during your stay. It’s clear we fell short of meeting your expectations, and we regret that your check-in process and room conditions were not up to par. Your concerns regarding the musty smell, maintenance issues, and lack of breakfast have been noted and will be addressed with the team. We value your feedback as it helps us improve our services, and we are committed to making necessary upgrades. We sincerely hope you will consider givin... read more
Cold showers No hot water the entire time
Business response:
Dear Dylan, Thank you for taking the time to write a review of yourstay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a betterstayin the future.Sincerely,Hotel Management
Room was old and dirty. Also shower only had 2 settings. Scalding hot or freezing cold. I stay at a lot of budget friendly hotels but this one was one of my less enjoyable ones. On a positive, no bed bugs. Bed and pillows were very tired too.
Business response:
Dear Josh, Thank you for taking the time to rate our hotel. We are deeply sorry that your visit did not meet your expectations. At our hotel, we strive to provide excellent hospitality and accommodations to all our guests, and it seems we fell short in your case. We truly apologize for any inconvenience caused to you. Please be assured that we take your feedback seriously and will use it to improve our services. We would appreciate the opportunity to make it up to you and provide you with the quality experience you deserve.S... read more
Paid for a non smoking room and instead the room smelled like old smoke. Would not change room
Business response:
Dear Tasha, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with the smell in your room. Please be assured that smoking is strictly prohibited in our non-smoking rooms, although it is allowed in designated areas. We take this policy seriously and will ensure our team adheres to it more strictly moving forward. We appreciate your comments and hope you'll consider staying with us again for a more pleasant experience.Sincerely,Hotel Management
The room was dirty. There was stuff from previous people. Look like they didn’t bother to clean the room properly.
Business response:
Dear Juan,We are sorry for the cleanliness issues and regret that our housekeeping standards were not met during your stay. We take issues like this seriously, and we will address them with our team to ensure our hotel meets the high standards. Please note that your comfort and hygiene are are our top priority. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Waco - Woodway
How is Extended Stay America - Waco - Woodway rated?
Extended Stay America - Waco - Woodway has a 3.4 star rating with 2,115 reviews.
When is Extended Stay America - Waco - Woodway open?
Extended Stay America - Waco - Woodway is open now. It will close tomorrow at 12:00 a.m.