Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Business response:

Dear Guest, We appreciate your remarks about your recent stay at our hotel. We strive to ensure that our guests leave completely satisfied, so we are sorry your room did not have the amenities you desired or needed. Being an extended-stay property focused on guests staying seven or more nights, we offer amenities such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home. We also have hairdryers and certain complimentary toiletries available at the f... read more

Business response:

Dear Guest, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see from your rating that you had an enjoyable overall experience during your visit. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience. Since... read more

Business response:

Dear Guest, We are so glad to hear your kind words about Nyo — we will be sure to share your appreciation with them! It is always wonderful to know when our team members help make a guest’s visit more enjoyable. Thank you for taking the time to share your experience and for choosing Extended Stay America. We look forward to welcoming you back for another pleasant stay soon. Sincerely, Hotel Management