This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff is getting better with customer service. More helpful and friendlier.
Eric and Victor are the only employees with great customer service skills. Thank you guys!
Business response:
Dear Denice, Thank you for your feedback. We greatly appreciate your kind words about Eric and Victor. We’re thrilled to hear that they provided you with excellent customer service. We will be sure to pass along your compliments to them. However, we always strive for our entire team to deliver a consistently high level of service, and we will continue working on improving all aspects of our guest experience. We look forward to welcoming you back to Extended Stay America for an even better stay!Sincerely,Hotel Management
Housekeeping is noisy in the hallways while guest are sleeping early morning. They also knock on the door before check out time and also enters the guest suite which is unacceptable. Management (Mr. Hoda) has yet to return my call to address this situation. Highly unprofessional.
Communication with Housekeeping needs to improve re checkout times.
Business response:
Dear Denice, Thank you for reviewing your recent stay. Please accept our apologies for not meeting all of your expectations. We always want to provide an outstanding experience for every guest, and we appreciate you letting us know how we can improve. It was a pleasure hosting your visit, and we would love the opportunity to accommodate you again.Sincerely,Hotel Management
My checkin was smooth. I am a repeated customer and Victor is always professional and very helpful. My room refrigerator didn’t have ice trays and he went out his way to fulfill my need to have it. I appreciated that. Thank you Victor!!
Business response:
Dear Denice, Thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time. It is always heartwarming to read when a specific team member has gone above and beyond to make a guest's stay memorable. Making our guests feel at home is what we love to do, and we will enjoy passing along your kind comments to Victor. We enjoyed hosting your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
The place is newly renovated so the rooms are quite nice.
Assistant Manager was very helpful throughout my stay. Looking forward to upgrades.
Business response:
Dear Denice, Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our assistant manager. We will pass on your compliments. It was a pleasure hosting your stay. We hope you will stay with us again!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 4.2 star rating with 1,366 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.