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Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
- Hotels
- Alexandria, VA
About this business
Location details
200 Blue Stone Rd., Alexandria, VA, 22304, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The facility seemed like a fairly average hotel, though the 3rd floor smelled odd.
Business response:
Dear Guest, We do apologize for the unusual odor you experienced on the third floor. Your comments have been shared with our housekeeping and maintenance teams to ensure a fresher, more comfortable environment for all guests. We’re always working to improve our facility and appreciate insights like yours that help us do just that. We value your stay and hope to welcome you back with improvements!Sincerely,Hotel Management
Management has excellent customer service
Business response:
Dear Guest, Thank you for your feedback. We’re thrilled to hear that you experienced excellent customer service from our management team. Providing a welcoming and supportive environment for our guests is our top priority, and it’s rewarding to know our efforts made a positive impact on your stay. We’ll be sure to share your kind words with the entire team. We look forward to continuing to serve you at Extended Stay America with the same dedication on your next visit. Sincerely,Hotel Management
It was such a nice neighborhood . Felt super safe . Room was great and clean . Customer service was amazing as well .
Management is great but staff needs to be at the desk more to services guest.
Business response:
Dear Guest, Thank you for your feedback! We’re happy to hear that you had a positive experience with our management team. We also appreciate your comments about our staff. We understand the importance of being available to assist our guests, and we will certainly work on improving this to ensure a more consistent presence at the front desk. We look forward to your next stay at Extended Stay America and are committed to making your experience even better. Sincerely, Hotel Management
There was a used towel left in the bathroom. There was several hairs on the counters.
Business response:
Dear Guest, We sincerely apologize for the housekeeping oversight in your room. Cleanliness is a top priority, and we regret that we did not meet our usual standards during your stay. We have addressed this with our housekeeping team to ensure more thorough inspections moving forward. Your input is valuable in helping us improve, and we truly appreciate you bringing this to our attention. We hope to provide a much better experience next time. Sincerely, Hotel Management
Very comfy, clean & peaceful stay. The staff is really professional & nice…I was there on business. This was the perfect spot.
Business response:
Dear Guest, Thank you for your wonderful feedback! We’re delighted to hear that you had a comfortable, clean, and peaceful stay. It’s great to know our professional and friendly staff made your business trip even better. We strive to provide a welcoming environment for all our guests, and we’re glad our location was the perfect fit for your needs. Your kind words mean a lot to us, and we look forward to hosting you again at Extended Stay America in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.
How is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. rated?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. has a 3.3 star rating with 2,618 reviews.
When is Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. open?
Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave. is open now. It will close tomorrow at 12:00 a.m.