Extended Stay America - Washington, D.C. - Alexandria - Eisenhower Ave.

Business response:

Dear Sherie, Thank you for your thoughtful review and for choosing to stay with us at Extended Stay America. We are truly pleased to hear that our staff’s professionalism and kindness stood out during your visit. Our team works hard to ensure the property is well-maintained, and it’s rewarding to know our efforts made your stay enjoyable. Positive feedback like yours motivates us to continue delivering exceptional service and a welcoming atmosphere. We’re honored by your intention to return and look forward to providing anot... read more

Business response:

Dear Denice, Thank you for your wonderful feedback and for taking the time to share your experience with us at Extended Stay America. We are thrilled to hear that you enjoyed our excellent customer service, clean rooms, and comfortable beds. It’s also great to know that our convenient location near dining options and the water park added value to your stay. Your kind words are truly appreciated and serve as encouragement for our team to continue delivering exceptional hospitality. It was a pleasure hosting you, and we hope t... read more

Business response:

Dear Denice, Thank you for your feedback. We're glad to hear you enjoyed our convenient location, with easy access to dining and entertainment options just a short drive away. Our goal is to provide a comfortable stay in a setting that offers both convenience and value. We appreciate you highlighting the benefits of our location, and we’re always working to enhance the overall guest experience. Thank you again for staying at Extended Stay America. We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Adam, Thank you for your feedback. We appreciate you taking the time to share your thoughts, even if your experience was average. Our team is committed to continuously improving to provide a more enjoyable and comfortable stay for all our guests. Your input helps us identify areas where we can enhance our services. We look forward to welcoming you back and providing a better experience. Sincerely, Hotel Management 

Business response:

Dear Adam, Thank you for your feedback and for mentioning Alexandria positively. We’re glad you enjoyed the location, though we regret that your overall experience was average. Our team is dedicated to improving all aspects of our service and accommodations to better meet guest expectations. Your input is valuable in helping us enhance the guest experience. We hope to have the chance to provide you with a more exceptional stay next time. Sincerely, Hotel Management