This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was friendly and efficient. Room was clean and newly renovated. Bed and pillows were comfortable. This is our go to location for traveling thru Dulles.
All was good
Business response:
Dear Orvin, Thank you for sharing your experience. We are thrilled to hear that your stay was enjoyable and everything went smoothly. Your kind words mean a lot to our team at Extended Stay America. We truly appreciate you choosing to stay with us and look forward to welcoming you back for another great visit in the future. Sincerely, Hotel Management
Good
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate your positive impression and are glad your visit met many of your expectations. If there were any aspects that could have been enhanced, please accept our sincere apologies. Your comments are valuable as we continue refining our services and guest experience. We would be pleased to welcome you back in the future and provide an even more satisfying and comfortable stay. Sincerely, Hotel Management
Clean room
When I entered the extended stay establishment’s lobby it was quiet, clean, and tidy. The front desk attendant, Lisa, was ready to assist me. She provided me with my door key card, tips for connecting to their internet, continental breakfast in the lobby area from 6:00AM-9:00AM, and informed me of the check-out time at 11:00AM. Lisa was pleasant to speak to and offered her condolences since I was staying to attend my mom’s burial. Then, I entered my non-smoking, room and it smelled clean and the large window in the room offe... read more
Business response:
Dear Guest, Hearing how warmly you were received on arrival is truly uplifting, and we’re grateful you chose Extended Stay America during such a difficult moment. It is wonderful that the room setup, amenities, and overall atmosphere provided comfort throughout your visit. We are especially glad our team member offered thoughtful support when you needed it most. Your recommendation means a great deal, and we’d be honored to welcome you back whenever your travels bring you to the area again. Sincerely, Hotel Management
Todo perfecto
Arrival: Got there a bit early and asked about early check in. I was tild if there were rooms available I would be charge a random amount that the system generates. I have never been charged an early check-in fee at any hotel I have stayed in. And I've stayed at this place about 4 yrs ago. I recall checking in early with no fee. And staff was very cynical and bit rude. Lucky for.me nothing was ready. Check-in: Was very basic. Was told about grab-n-go breakfast that was 1st come, 1st serve & when it's all gone they do not rep... read more
Business response:
Dear Guest, We appreciate you taking the time to share such detailed feedback and understand how aspects of your stay may have been disappointing. We’re sorry for the frustration surrounding the early arrival inquiry, for any interactions that felt unwelcoming, and for concerns related to room condition and functionality. Please note that early arrival or late departure may incur additional fees, with details available on our website; we regret that this was not clearly communicated at the time. While some amenities are limi... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,603 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.