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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Mehran, thank you for your rating. We are glad to know your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Not so good We didn't not get any housekeeping for the 3 nights we stayed. No one came to take the trash or change the sheets etc. The hotel doors were locked after 11pm so we had to call the front desk to open the doors for us and they would take forever to answer the phone. Overall it was an ok experience.
Business response:
We cannot apologize enough for the poor service you received during your stay with us. Your comments have been shared with our team to be sure we meet the high standards you expect from our brand every single stay. We are committed to making sure we don't repeat what you experienced. Thank you again for your feedback. We would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a... read more
Lovely Little Getaway The room was the perfect size for the two of us, and the bed fit both of us comfortably. The wi-fi was a little slow for our tastes, but it wasn't a major issue.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. We are pleased you liked all of our offerings and could experience a good night’s sleep in your cozy bed. It was a pleasure to have you as our guest and we hope to see you again soon on your next getaway. Sincerely, Hotel Management
When I checked in and entered the room, there was a used towel on the bathroom floor, and the trashcan was filled up with McDonald's bags. I did not bother to switch the room.
Business response:
Thank you for being our guest. We are pleased you had a comfortable stay and were satisfied with our offerings. However, I apologize for the housekeeping issue you came across in your room. We are sure this was a result of miscommunication between our Housekeeping and Front Office Departments since a suite should not be made available for occupancy until the cleaning process is complete. Thanks once more for the feedback, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Joyce, thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Very convenient Location
Business response:
Thank you for the 5-star review. We are delighted your visit with us was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management
I'd stay here again Only down side was I wish the price was just a little lower. I'm in the area a lot for my job & the other extended stays america rooms I have gotten for only about 60$ a night
Business response:
Kim, thank you for being our guest at Extended Stay America and for showing your loyalty towards our brand. We are thrilled to know you had a wonderful stay and that you loved our hospitality. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
LOVED IT!! This was our first time staying at this hotel and we loved it ! Staff was very friendly and helpful, room was very clean, bed was very comfortable, and was in a great location for our concert. Having a studio room with the kitchen was great and they provided us with everything we needed. We will definitely be back to this hotel for our next getaway !!
Business response:
Stephanie, thank you for being our guest at Extended Stay America and for sharing your wonderful experience. We are thrilled to know you had an amazing stay and that you liked all aspects of our hotel, especially your well-appointed suite. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
I was disappointed that it didn't have an exercise room.
Business response:
Thank you for your review. Although you were overall satisfied with your stay, we are sorry we missed meeting some of your expectations while you were here. We hope to have another chance so we can deliver you a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,575 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.