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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the greatest, but close to where I needed to be. I am sorry, this hotel just was not clean. There was the same mud on the hallway floors for days. They need to buy a vacuum. The room was semi clean, but not ready for a new guest as far as I am concerned. In between cleaning for the same guest...okay...but not a new arrival. Other peoples dirt is not acceptable. I felt like the front desk thought I was trying to rip them off.
This hotle is okay The room was fine but the hallway was musty and smelly. The employees were very helpful and tried very hard to help all of the customers requests. It was only a one night stay so it was fine for that. Anymore time and I probably would've stayed somewhere else.
This hotel was ok
Business response:
Dear Daniel, Thank you for taking the time to share your experience. We appreciate your acknowledgment of the aspects of your stay that met your expectations. At the same time, we sincerely apologize for any elements that did not provide the comfort and convenience you anticipated. Your feedback is valuable in helping us improve our services and ensure a better experience for future guests. We hope you will consider revisiting us, allowing us to deliver a stay that more closely reflects the high standards we strive to mainta... read more
The room is disgusting, there is no other way to put it. I booked a room for one night because of a concert I am in town for. It’s currently 1am and I am debating if I want to drive my four hours back to NC now. The smell of the room is a stale and smell of smoke, and it’s irritating my allergies. There is mold on a lamp shade they decide to turn around to face the wall. There is gunk on the door locks you can tell they never clean, brown stains on the sink, and I wouldn’t dare step in that tub. I understand this isn’t a 4 s... read more
Business response:
Dear Hannah, We sincerely apologize for the disappointing experience you encountered during your stay. Your comments about the room’s cleanliness, odor, and maintenance are deeply concerning and do not reflect the standards we strive to uphold. We also regret the inconvenience caused by limited parking due to construction and genuinely appreciate your patience with our staff. Your feedback is essential, and we will address it with our housekeeping and our team to ensure immediate improvements. While we understand this stay d... read more
Decline
Bad smell, very hot water for the shower (I was almost burnt), Dirty area
Business response:
Dear Tolga, We sincerely apologize for the discomfort and inconvenience you experienced during your stay. A strong odor, excessive water temperature, and cleanliness concerns are not acceptable, and we take these matters seriously. Our maintenance and housekeeping teams have been notified to address these issues promptly to ensure they do not recur. Guest safety and comfort are our top priorities, and we regret that we fell short in this instance. We truly appreciate your comments, as they help us improve, and we hope to pro... read more
I had an issue with the window panels in my room—they were broken, and light from outside made it hard for me to sleep. I called the front desk to report it, hoping for some assistance. Instead of helping, the front desk staff raised his voice and dismissed my concern, saying “it’s dark now,” as if that solved the issue. I wasn’t trying to cause trouble—I simply wanted to let them know about a real problem in my room. His rude attitude made the situation worse. Very unprofessional and disappointing. I will not be staying her... read more
Business response:
Dear vivian, We sincerely apologize for your recent experience. We are very sorry to hear about the broken window panels and the light disturbance that affected your rest. Even more concerning is the way your concern was handled by our front desk staff. Professionalism and guest care are core to our service, and we are truly disappointed that we did not meet that standard. This incident is being addressed internally to ensure it does not happen again. We regret losing your trust and appreciate your honesty. We truly value yo... read more
On the website says free breakfast when you go for breakfast is continental breakfast pay that much money and no breakfast not good but not stay there again
Business response:
Dear Mary, We sincerely apologize for the confusion regarding our breakfast offering. We understand how disappointing it can be to expect a full breakfast and find only a limited selection. We are reviewing the accuracy of our website and signage to ensure clear communication moving forward. Your comments are important to us as we work to improve the guest experience. We appreciate your input and hope to welcome you back. Sincerely, Hotel Management
First room only had one queen bed- didn’t realize I had booked that small of a room and room had a strong odd odor. Front desk was helpful in providing a different room with 2 queens for an additional fee. Next room also had strange odor. Maybe from previous guests cooking in the room. Kitchen had nothing in it so maybe you had to ask for kitchen kit which might be standard practice but surprised me. Fridge and freezer were nice and very convenient. I’d say biggest issue is smelly rooms.
Business response:
Dear Guest, We apologize for the odors you encountered in your rooms, which is not the standard we strive for. We appreciate your understanding regarding the room change and additional fee. Our kitchen kits are available upon request, and we regret any confusion this may have caused. We are glad to hear you found the fridge convenient and that our front desk was helpful. Your feedback is valuable, and we are committed to improving our services to ensure a more pleasant stay in the future. We hope to welcome you back soon. Si... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,533 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.