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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Will Never stay at this hotel I will never stay at this hotel. Never~~ When I asked the man at the front desk upon check-in whether I can have a hot tea in the room, he said yes. In side of the room, no pans or cups, nothing to boil the water or to use the microwave oven. I went out to the front desk how I can make my own tea to get the hot water. He gave me the pot covered in a plastic bag. The pot was not cleaned well and I could not use it. When I asked a cup, the plastic clear cup was also filthy. The fan at bathroom was... read more
Business response:
Dear Guest, We sincerely apologize for the issues you experienced during your stay. Cleanliness and guest satisfaction are of utmost importance to us, and we will address the concerns regarding the tea-making amenities, bathroom fan, and water pressure. We're committed to providing a more comfortable and convenient experience for our guests in the future. We hope you’ll reconsider staying with us again so we can provide you with a better stay. Sincerely, Hotel Management
Horrible breakfast & very noisy
Business response:
Dear Guest, We sincerely apologize that our breakfast did not meet your expectations and that noise impacted your stay. Providing a relaxing environment and quality breakfast is important to us, and we will review both areas to ensure improvements. Your comments are valuable, and we appreciate your input as we work to enhance our services. We hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely,Hotel Management
Worst hotel ever by service and cleanliness and safety
Business response:
Dear Guest, We sincerely regret that your experience did not meet expectations in terms of service, cleanliness, and safety. Guest comfort and well-being are our top priorities, and we take concerns like these very seriously. We will address your comments with our team to ensure necessary improvements. Your input is valuable in helping us enhance our services, and we truly appreciate you bringing this to our attention. We hope to welcome you back for a better experience.Sincerely,Hotel Management
I did not stay because of snow storm. So I asked Expedia to cancel or move to another say but I did not get the response yet.
Business response:
Dear Guest, We apologize for the unforeseen climatic circumstance that prevented you from experiencing our hotel firsthand. Unfortunately, financial inquiries on reservations made through third-party booking sources must be made through them, and we suggest you reach out to them directly. We deeply regret the inconvenience. Thank you once more; we hope you choose to stay with us in the future.Sincerely,Hotel Management
Disgusting hotel The hotel was not clean the bed had hair in it. The floor had something sticky on it. The sink was dirty and the shower pressure was terrible and all the only thing that was good about the trip was the service. The front desk service was very accommodating.
Business response:
Dear Amelie, We’re sorry to hear about the cleanliness issues in your room and the shower pressure concerns. This is not the experience we want for our guests, and we will address these concerns with our housekeeping team. We’re pleased that our front desk staff provided accommodating service, and we’ll be sure to share your kind words with them. Your input helps us improve, and we hope to welcome you back for a better stay.Sincerely,Hotel Management
Not for everyone The hotel staff (the 2 front desk ladies I dealt with) were very nice. The building/room overall were clean. However,my bathroom had brown spots splattered all over the sink/countertop (as if someone had colored their hair?) It looked awful, but did not come off with regular wiping. It definitely did not make a good impression but I arrived in the evening & basically overlooked it as it was stained into the counter/sink. The sheets on the bed also had a few small stain marks! But I did not have the energy to... read more
Business response:
Dear Guest, Thank you for sharing your feedback with us. We're glad to hear our staff provided friendly service and the room was overall clean. However, we sincerely apologize for the issues you encountered with the bathroom and bed linens. Cleanliness is a priority for us, and we will address these concerns with our housekeeping team to ensure this does not happen again. We appreciate your understanding and hope to have the opportunity to welcome you back for a more pleasant experience at Extended Stay America. Sincerely,Ho... read more
There is an odor of marijuana throughout the hotel. Within ten minutes of checking into my room I asked for a new room, so strong was the odor. Lisa, the staff member at the front desk, handled this very professionally. I give her an A for how she handled this matter. However.... Why have a no-smoking policy if it is not enforced? Why threaten a customer with a fine of several hundred dollars for smoking a cigarette if many other visitors are smoking marijuana with abandon? That odor is in the halls, it is in the linens, it ... read more
Business response:
Dear Daniel, We sincerely apologize for the inconvenience you experienced due to the odor and understand your frustration. We take our no-smoking policy seriously and will work diligently to ensure that such issues are addressed promptly to maintain a comfortable environment for all guests. We're grateful for your kind words about Lisa’s professionalism and appreciate you bringing this matter to our attention. We hope to welcome you back soon for a more pleasant stay. Sincerely,Hotel Management
It was terrible It was dirty and small coachroach babies were there and there was a smell of weed outside the rooms. Receptionist was terrible too
Business response:
Dear Guest, We apologize for the issues you encountered during your stay. Cleanliness and comfort are our top priorities, and we're deeply sorry that we fell short in this instance. We have addressed your concerns regarding the cleanliness and external odors with our team for immediate improvements. We also take the quality of service very seriously and will be reviewing your comments with the front desk staff. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,533 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.