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Extended Stay America - Washington, D.C. - Centreville - Manassas
- Hotels
- Centreville, VA
About this business
Location details
5920 Fort Dr., Centreville, VA, 20121, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
there were roaches in my room
Business response:
Dear Blanca, We are deeply sorry to hear about the presence of roaches in your room. This is unacceptable and does not meet our cleanliness standards. Please be assured that we are taking immediate action with our pest control team to address this issue. We appreciate your feedback and sincerely apologize for the discomfort you experienced.Sincerely,Hotel Management
This was a nice place .. however I tried to extend my stay one more night . I went online to book it . Accidentally booked it 2 weeks away instead of for the night I needed ( same day) . I called one min after explained that it never asked me to pick a date it just booked it . They would not cancel or change reservation so I’m stuck with a room I don’t need 2 weeks from now . That’s not good customer service if you ask me .
Business response:
Dear Kay, Thank you for your feedback. We apologize for the inconvenience you experienced with your reservation. It is regrettable that the booking system caused confusion and we couldn't assist with the change. We understand how frustrating this must have been and will review our procedures to improve the flexibility and clarity of our reservation process. If there is anything we can do to assist further, please let us know. Your comments are valuable, and we appreciate your understanding and hope to provide a better stay i... read more
Very dirty facility. Smells like dog urine and marijuana . Towels dirty with stains and hair. Do not recommend at all. Door lock was unsecure.
Business response:
DearShirley, We are sincerely sorry to hear about your experience. It is clear that we failed to meet our cleanliness and maintenance standards during your stay, and we apologize for that. Your feedback about the cleanliness of the facility, towels, and the security of the door lock is very concerning, and we are urgently addressing these issues. Please know that this is not reflective of our usual standards, and we are committed to making immediate improvements. We appreciate your feedback, as it will help us ensure a bette... read more
The Hallway is smoking Zone all Over which is No Smoking sign everywhere..Not properly Followed or not told with the Guest of the hotel…
Business response:
Dear Richard, We sincerely apologize for your experience regarding smoking in the hallway. We take such matters seriously and will address this with our team to ensure our policies are consistently enforced and communicated clearly to all guests. Your feedback helps us improve, and we appreciate you bringing this to our attention. Please accept our apologies for any inconvenience caused, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.Sincerely,Hotel Management
This hotel reeked of cigarettes from top to bottom, despite no smoking signs everywhere. My linens and bed looked clean, but one of my fresh towels had something nasty stuck on it. The curtains had some drips of dried blood, ketchup or ... Something. Walls and furniture were dirty. Water stains everywhere. The carpets in all the hotel halls were filthy and laden with little bits of trash. Nasty old food splashes dried onto the door of my bathroom. Overall very uncomfortable. And the air in my room was so dense with cigarette... read more
Business response:
Dear David, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
D
Business response:
Dear hyun, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
You are going to get what you pay for here. No frills. Rather old building that they are doing their best to maintain. It is rundown. I didn’t want to take a shower there. The sheets definitely are not high quality. We were just passing thru and needed a place to sleep. Def not for an extended stay.
Business response:
Dear Carrie, We're sorry to learn that your experience fell short of expectations. We strive to provide comfortable and pleasant stays for all our guests, and we apologize if we did not meet your standards on this occasion. Your feedback regarding the condition of the building, linens, and overall experience is valuable to us, and we will address these concerns to ensure improvements are made. Thank you for sharing your thoughts, and we hope to have the opportunity to better serve you in the future.Sincerely,Hotel Management
The staff was great. There is free parking and it did have a laundry room. Those were the only good things I could say. However, the property itself was outdated, unclean and very disappointing. It says free breakfast but its not even a continental breakfast. More coffee and bagged muffins. I started to leave and go to another hotel but I had already pre-paid for 2 days. So, i sucked it up. I am suprised it was an Extended Stay. I wont be going back.
Business response:
Dear Edward, We appreciate your positive remarks about our staff, parking, and laundry facilities. However, we sincerely apologize for the outdated and unclean condition of the property and the disappointing breakfast. We understand how these issues impacted your stay and regret not meeting your expectations. Your feedback is invaluable, and we are committed to making necessary improvements to enhance our guests' experience. We hope you consider giving us another opportunity in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Centreville - Manassas
How is Extended Stay America - Washington, D.C. - Centreville - Manassas rated?
Extended Stay America - Washington, D.C. - Centreville - Manassas has a 3.5 star rating with 1,533 reviews.
When is Extended Stay America - Washington, D.C. - Centreville - Manassas open?
Extended Stay America - Washington, D.C. - Centreville - Manassas is open now. It will close tomorrow at 12:00 a.m.