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Extended Stay America - Washington, D.C. - Chantilly Airport
- Hotels
- Chantilly, VA
About this business
Location details
4506 Brookfield Corporate Dr., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was a pleasant stay however the the Curtain rod was literally hanging out of the ceiling and there was a missing/broken towel rack in the bathroom. I reported the items immediately and took pictures but no one that never came to fix it.
Decent location - rooms run down. Room was run down. The bathroom door didn't close or stay closed. The cabinets "coating" was peeling away in a number of places. There were zero items in the kitchenette (ie, we didn't even have drinking cups). The pull out bed was filthy with blood and other large stains on it. There were no bed supplies for the pull out bed in the room, ie sheets or covers. The "breakfast" was not a breakfast, it was granola bars. On the plus side, the staff was nice enough, it was in a good location, we f... read more
Business response:
Dear Chris, thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Sincerely, Hotel Management
Rooms are small.
Business response:
Dear Edward, thank you for evaluating your recent stay; your comments are valuable to us. However, we apologize for the concerns you had regarding the size of your room. We have multiple rooms with different configurations, so on your next visit, we will be happy to accommodate you in a room that best meets your needs. We hope you will allow us to host you on your next visit to our area. Sincerely, Hotel Management
Not so great Property It was alright experience with this property. The property is outdated and need of updates / upgrades. The toilet was running with cigarette smell and kitchen didn't have any vessels. I wouldn't recommend this property unless you don't have a better choice.
Business response:
Thank you so much for you review, we take care about the toilet issues, unfortunately since covid 19, all kitchen supplies have been removed, I hope you can give us another opportunities to give you a better stay
No one is available at the front desk, and this was true our entire stay. The room is lovely, but there was no silverware, soap, or plates in the kitchenette. The area is very commercialized/industrial, but it is very close to the expo center. Overall, it was an ok stay.
Business response:
Franklin, thank you for sharing your experience with us! We are so pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location and friendly staff. We look forward to welcoming you back soon! Sincerely, Hotel Management
Our stay was short but the facility was clean and nice.
It was very clean and staff were very nice. It is convenient to all the different restaurants and stores and close so to the USS Yorktown and other museum's. Definitely would stay here again.
Business response:
Thank you so much for stayed with us
Frequently asked questions about Extended Stay America - Washington, D.C. - Chantilly Airport
How is Extended Stay America - Washington, D.C. - Chantilly Airport rated?
Extended Stay America - Washington, D.C. - Chantilly Airport has a 4.1 star rating with 719 reviews.
When is Extended Stay America - Washington, D.C. - Chantilly Airport open?
Extended Stay America - Washington, D.C. - Chantilly Airport is open now. It will close tomorrow at 12:00 a.m.