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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Extended Stay America Hotel Washington, D.C. - Chantilly - Dulles South is located at 14420 Chantilly Crossing Ln, Chantilly, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cucarachas en el lugar
Business response:
Dear Humberto, please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
Great Stay Amazing Place to stay, only complaint was there were some cracks in the ceiling and walls.
Towel rack and bathroom door handle were broken. Someone had propped open the back door - not safe.
Business response:
Dear Christine, thank you for staying with us. We are sorry to read that maintenance issues in your bathroom inconvenienced you. Our maintenance team takes great pride in ensuring everything works properly in each suite. We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience, and we look forward to having you back with us in the future. Sincerely, Hotel Management
Avoid at all costs The sign at the check-in which informed me that all my info would be turned over to police, shoyld have been my forst clue that this wouldn't be my most comfortable stay. Thete was a huge scratch across my door-it looked like it was from a large knife of some sort. All yhe facia on tje kitchen counter had been peeled off. The utensils and microvave were dirty. All the light switches felt sticky. Lamp shades wete dusty. Overall the room just felt dark, dingy, and like a former crime scene from a B-movie. Th... read more
Business response:
Dear Wendy, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are disappointed that you had some concerns with your room. Our goal is to provide an exceptional experience for each of our guests; therefore, we regret not meeting all of your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and maintenance team to ensure that it do... read more
Pleasing, Perfect for what we needed This was a perfect hotel for us. We didn’t need anything over-the-top as we just needed a place to rest after a concert. Hotel is located in a very nice area with plenty of food options and shopping centers close by within minutes.
Business response:
Dear Kayla, thank you for choosing Extended Stay America for your recent stay. We are glad that you have enjoyed most aspects of our hotel and also pleased you enjoyed the excellent location. We are fortunate to have so many choices for shopping and dining nearby. Thank you again for sharing your review, and we look forward to welcoming you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Eh.. for $100 Loud airplane noises(expected) rooms not clean, mold on walls, stains in tub, room had 3 lights out, found hair in sheets , guests loud all through the night. “Breakfast” was a stale muffin with watery coffee and a granola bar. Room smelled heavily, outdated appliances with stains all over.
Business response:
Dear Dnasia, it wasn't very reassuring to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests. We can assure you that what you experienced is not acceptable by our standards. We will take the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Good Stay This hotel rating should really be at least a 7. They have a friendly staff and the hotel was clean.
Business response:
Dear Jason, on behalf of our entire team, thank you for posting such wonderful feedback about Extended Stay America. We are thrilled to receive your thoughtful review on our staff being friendly and the hotel being so comfortable and completely spotless. We will be sure to share this review with our entire team. We hope to welcome you back soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 4.3 star rating with 601 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.