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Extended Stay America - Washington D.C. - Chantilly - Dulles South
- Hotels
- Chantilly, VA
About this business
Extended Stay America Hotel Washington, D.C. - Chantilly - Dulles South is located at 14420 Chantilly Crossing Ln, Chantilly, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
14420 Chantilly Crossing Ln., Chantilly, VA, 20151, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast is free, but Don’t expect too much. Seven eleven is available
Business response:
Thank you for your review and for choosing to stay at our hotel. We are sorry you were disappointed with our breakfast offerings and that it did not live up to your expectations. Based on your feedback, we are working with our food and beverage team to address your concerns and identify where we can make improvements. Thank you once again, and we hope you will consider to revisit us. Sincerely, Hotel Management
The first room had smell of smoke, but our room was exchanged right away. We had a comfortable stay.
Business response:
Thank you for staying at our hotel. Although you had issues in your initial suite, we are happy we could accommodate you with at new suite. It’s a pleasure knowing your visit with us was an overall pleasant one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
The kitchen was nice but the carpets were filthy and the room smelled musty
Business response:
Thank you for reviewing your stay with us. We are glad you liked our kitchenette facilities and had an overall comfortable stay. However, we are sorry for the odor and cleanliness issues you encountered and regret the inconvenience it caused. Your concerns will be shared with the housekeeping team to ensure a better experience going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Never Again No room service except for once a week or an extra 10.00 per day. The towels were stained, as were the sheets. (I slept on the bed spread) there is a kitchenette but no cook ware, dishes or silverware. I would have went to the Resident Inn across the parking lot had I known it was there but I paid for the room in advance and would have lost 127.00. The continental breakfast was coffee and a banana nut muffin or granola bar. Not good for anyone with a nut allergy.
Business response:
Charles, thank you for sharing your concerns. We sincerely apologize for the lack of dishware and the unclean sheets and towels. We also regret knowing our breakfast offerings for not being up to your expectations. Your feedback is discussed with the appropriate individuals of our organization in an effort to improve our service levels and facilities going ahead. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
It was reasonably comfortable and had a kitchenette so you could buy and prepare your own food which was nice. There really weren't any amenities except the television and wi-fi, and the wi-fi doesn't support streaming, downloading or uploading video unless you pay extra.
Business response:
Thank you for the feedback of your stay at Extended Stay America. We are glad you loved our fully-equipped kitchen and had an overall great stay. Please note, the in-room amenities such as toiletries and kitchenware are available at the front desk and are complimentary. We will remind this for further clear communications. We regret your disappointment with the slow connectivity in your room. Thank you again, and we hope to redeem ourselves on your next stay. Sincerely, Hotel Management
Good deal
Business response:
Jeremy, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington D.C. - Chantilly - Dulles South
How is Extended Stay America - Washington D.C. - Chantilly - Dulles South rated?
Extended Stay America - Washington D.C. - Chantilly - Dulles South has a 4.3 star rating with 601 reviews.
When is Extended Stay America - Washington D.C. - Chantilly - Dulles South open?
Extended Stay America - Washington D.C. - Chantilly - Dulles South is open now. It will close tomorrow at 12:00 a.m.