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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pretty worn property I have to say the overall impression of the hotel was pretty worn. This property would profit from an Update all the way around. TV’s are monitors with Analog TV, carpets are worn. The service was pretty much non existent, people working there had a hard time even understanding what you asked for. The “TV” quit working in the room we checked in to and they switched us to a different one, which was nice. The laundry room was good. Sorry to say it is just a basic stay.
Business response:
Nicolas, thank you for evaluating your stay. Although you had an overall pleasant visit, we are sorry for not meeting all of your expectations. Your feedback will be shared with our team to prevent such mistakes from going forward. We have a reputation for outstanding service, and we hope you will give us an opportunity to demonstrate our best on a future visit. Sincerely, Hotel Management
No coffee in rooms, have to walk to lobby for it. If you're in the second building
Business response:
Thank you for your rating and letting us know your stay at Extended Stay America was exceptional. However, we regret any inconvenience caused during your stay. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
great stay. felt like i was in my own house instead of a hotel because of all the features
Business response:
Thank you for making Extended Stay America your home away from home. We're thrilled to know you loved all the amenities we offer and that you had a great time with us. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Nothing was good about this property no soap in the bathroom
Business response:
Thank you for taking the time to review your stay. We're sorry for not meeting all your expectations and for your disappointment with the in-room amenities. Kindly note, the items such as toiletries are available at the front desk as per the brand standard and are always complimentary. We hope you will give us another chance to serve you better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,382 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.