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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the rooms floor plan, it was small but convenient, the only thing I wasn’t truly happy about is No room services, and no pool on site
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you were impressed with the layout of your room, but we're sorry you were unhappy with our housekeeping policy. Kindly note, being an extended stay hotel, we clean room weekly to maintain the privacy of our guests, but this service is always available on request for a minimal fee. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The check-in was very slow. There were several people ahead of me and only one person working to give us rooms. Also, even though it was after check-in time, the room I had reserved was not ready, so I took a different room.
Business response:
Thank you for being our guest and for sharing your feedback. We are sorry for the time taken at check-in and for the unfortunate delay in getting your accommodations ready. Your comments have been shared with our front desk and housekeeping associates to ensure a better experience going forward. We hope the remainder of your stay made up for this and you will choose to stay with us again in future. Sincerely, Hotel Management
Good visit Love this place it was very quiet. No one bothered us or anything! Only thing I didn’t like was you had to go and ask for more towels.
Business response:
Anthony, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Your comments are highly valued, and we look forward to seeing you again soon. Sincerely, Hotel Management
Clean room and friendly staff, would stay there again
Business response:
Thank you for selecting Extended Stay America for your needs. Delivering relaxing accommodations and excellent service is what we strive for, and we thank you for letting us know we could make this happen for you. Please visit us again when in the area. Sincerely, Hotel Management
The room was good and spacious, however it had an odd stale smell
Business response:
Thank you for choosing Extended Stay America. It’s a pleasure to know you enjoyed your stay with us and liked your spacious suite. Also, we have asked our housekeeping team to deep clean the suite to remove the stale odor. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Served its purpose but not a comfortable stay The beds are the hardest I have ever experienced. I think the floor might actually be softer than the bed and the bed pillows. It's very weird that the rooms arent at least stocked with the basics like plates, cups and silverware. Why do we have to request the basics?
Business response:
Kathleen, thank you for being our guest. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we are sorry that you found the beds uncomfortable. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. We hope the otherwise positive aspects of your visit will bring you back to us for ... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,412 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.