This profile has been claimed by the business owner or representative.
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review. Your total satisfaction is always our top priority, and we are sorry we failed to deliver that. We hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Business response:
Christopher, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The location was great regarding proximity to a mall and the government facility. It was easy to find. However, the room was dirty (brown stains on the shower tiles, dirty refrigerator and stove burner coils, etc) and the toilet didn’t functioin properly. After callng, the room was cleaned with special attention to the bathroom and bed. I didn’t use the kitchen and didn’t mind the burners not being scraped clean at that time. The toilet was not repaired. Check-in and check out went smoothly.
Business response:
Thank you for reviewing your stay. We're glad to know you were pleased with our location, but we apologize for the difficulties you encountered in your room and for not being able to resolve some of your problems. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Ho... read more
Everything was amazing the stay and the staff was extra friendly
Business response:
Thank you for the wonderful review of Extended Stay America. We're thrilled to know you enjoyed your stay with us at that the service provided by our excellent associates went a long way in making your stay a memorable one. We appreciate your business and look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Very good service housekepping managements front desk rooms very clean good place to stay i recomended 100%%%
Business response:
Thank you for the glowing review of Extended Stay America. We're delighted to know you loved your well-kept room and that the service provided by our wonderful associates met all your expectations. We hope to be your hotel of choice if another visit to our area is in your plans. Sincerely, Hotel Management
So so experience. Never had lodging where they only come once a week for housekeeping. And when I would come into the lobby for my coffee and muffin and gave a happy good morning, I was greeted by grunts. Overall ok but I will probably stay somewhere else when In come back for business.
Business response:
Thank you for being our guest. We are sorry you were unhappy with our housekeeping policy and that our staff was not friendly. We are reviewing this to improve our future guest experience. Please give us another opportunity to welcome you again in the near future. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It was a good stay, it was just too far away from the destination that I had to get to when leaving.
Business response:
Thank you for making Extended Stay America your home away from home. We are glad to know you had an overall good stay with us. It was a pleasure having you as our guest, and we hope you will choose us the next time you visit the area. Sincerely Hotel Management
Business response:
We are pleased your stay was a fantastic one, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 4.2 star rating with 1,273 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.