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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
- Hotels
- Fairfax, VA
About this business
Location details
12104 Monument Dr., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We could not even stay. The place was a mess.
Sabir, the front desk guy, was great. The hotel however was trash. Cockroaches in the room, stains on the bed and pillows, and loud noises. 10/10 DO NOT RECOMMEND. This place was awful. I was however able to get a full refund after being there for 30 minutes. I never leave reviews but I feel obligated to for this place. Do not stay here unless you enjoy bugs and stains.
Disgusting with bugs.
I did not appreciate guests smoking on the stairway, a guest daisy from me appears to be a permenate guest had their door open and smoking, countertop around the stove had 3 bare areas the size between a quarter to a 59 cent piece. Rooms smelt musty, did not find the staff knowledgeable.
Roaches, dirty, poor service and broken tvs Roaches, dirty, poor service and tvs that do not work. DO NOT STAY HERE. SAVE YOUR MONEY. DO NOT PAY TO SLEEP WITH ROACHES. THERE ARE ROACH FREE HOTELS IN THE AREA THAT ARE CLEAN AND ROACH FREE. DO NOT STAY HERE. YOU DESERVE BETTER. My stay was terrible. Check in was fine. Found my building and started taking my stuff inside. Power wash is what first came to mind as the concrete and just everything around was just filthy like it was never cleaned. LIKE EVER Room was literally 85 de... read more
Business response:
Dear Jason, We sincerely apologize for the unacceptable conditions you encountered during your stay. The presence of pests, cleanliness issues, and malfunctioning amenities are not reflective of our standards, and we are deeply sorry for the experience you had. Your comments have been immediately shared with our housekeeping, pest control, and maintenance teams to address and correct these concerns. We understand your frustration and regret that we did not meet your expectations. Your feedback is valuable and helps us improv... read more
Property did not look like the pictures on the hotels.com website. Room was carpeted and the carpet felt and looked dirty. The bed was very uncomfortable. More like a motel than a hotel. Would not stay here again.
Business response:
Dear Kristi, We’re sorry to hear that your experience did not match your expectations and that the room condition, especially the carpet and bed comfort, fell short. We understand how important it is for our property photos to accurately represent our accommodations, and we will be reviewing them to ensure transparency. Your comments regarding cleanliness and comfort have been shared with our housekeeping and maintenance teams for immediate attention. While we regret that your stay was disappointing, we truly appreciate your... read more
The exterior of the units especially the stairwells need a power washing as they are unsightly..... very low water pressure in the shower rm 268. Matress past its prime as i was nearly rolling off the side close to window the after a couple hours battery is dying or faulty fire alarm near bathr m went off 3 times between 10 pmcheckin and 1 am ...
Business response:
Dear Theo, Thank you for sharing your feedback. We are truly sorry that aspects of your stay fell short of expectations, resulting in discomfort and interruptions during the night. Your observations have been forwarded to the teams overseeing property upkeep and room amenities for swift resolution. Delivering a welcoming, home-like atmosphere is our priority, so it’s disappointing to learn we missed the mark. Please accept my sincere apologies for the inconvenience you faced. Your insights are invaluable in guiding our impro... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks has a 3.3 star rating with 2,414 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks is open now. It will close tomorrow at 12:00 a.m.