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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

3.7
  • Hotels
  • Fairfax, VA

About this business

HospitalityHotels

Location details

12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States

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WeekdayScheduleStatus
Mon12:00 a.m. to Midnight
Tue12:00 a.m. to Midnight
Wed12:00 a.m. to Midnight
Thu12:00 a.m. to Midnight
Fri12:00 a.m. to Midnight
Sat12:00 a.m. to Midnight
Sun12:00 a.m. to Midnight
3.71,372 reviews
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David's profile image
David 
2 years ago

It was nice being by the mall. Unfortunately a pair of my wife's jeans were stolen from our room. I could tell someone had entered our room as the fan was turned off. 

Business response:

Dear David, Thank you for your feedback and for being our guest. We are glad our location was convenient for you. We sincerely apologize for the unfortunate loss of your pair of jeans. We assure you that we began investigating the issue as soon as we were informed of your loss. Any property left behind in a guest suite is brought to the reception area for safekeeping and logged for tracking purposes. Our staff is well-trained and dedicated, so it is upsetting to hear you feel there is a security issue at our property. Please... read more

Ali's profile image
Ali 
2 years ago
Janice's profile image
Janice 
2 years ago
Valerie's profile image
Valerie 
2 years ago
Ruth's profile image
Ruth 
2 years ago
Daryl's profile image
Daryl 
2 years ago
Anonymous's profile image
Anonymous 
2 years ago

Noce hotel Nice place to stay. Location good and hotel was ckean 

Business response:

Dear Guest, Thank you for posting a review, so other travelers know what makes us an excellent choice when visiting the city! It's lovely to know how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management 

Lisa's profile image
Lisa 
2 years ago

Very good location 

Salome's profile image
Salome 
3 years ago

Unfortunately the staff that checked me in was not helpful but other staff was extremely nice and supportive and the experience was positive at the end 

Business response:

Dear Salome, we are very sorry for your experience with our associate at the front desk. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. However, we are glad other staff members made your unpleasant experience more bearable. We would appreciate you ... read more

Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?

Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 3.7 star rating with 1,372 reviews. 

When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?

Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.