Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

Business response:

Dear David, Thank you for your feedback and for being our guest. We are glad our location was convenient for you. We sincerely apologize for the unfortunate loss of your pair of jeans. We assure you that we began investigating the issue as soon as we were informed of your loss. Any property left behind in a guest suite is brought to the reception area for safekeeping and logged for tracking purposes. Our staff is well-trained and dedicated, so it is upsetting to hear you feel there is a security issue at our property. Please... read more

Business response:

Dear Guest, Thank you for posting a review, so other travelers know what makes us an excellent choice when visiting the city! It's lovely to know how much you enjoyed your time at Extended Stay America, and we are happy you were impressed with our service, suites, and amenities. It was a pleasure hosting your visit, and we look forward to your return! Sincerely,Hotel Management 

Business response:

Dear Salome, we are very sorry for your experience with our associate at the front desk. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. However, we are glad other staff members made your unpleasant experience more bearable. We would appreciate you ... read more