Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall

Business response:

Dear Anthony, Thank you for taking the time to share about your stay. It is always lovely to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to advance our services and appreciate your valuable feedback. It was a pleasure having you stay with us, and we hope to see you again soon!Sincerely,Hotel Management 

Business response:

Dear Janice, Thank you for your recent stay with us. We appreciate your remarks about your concerns with our property and grounds. While our team works hard to ensure a great experience at our hotel, both inside and outside, we take comments like yours seriously, as we always want to improve our guest experience. We hope you will stay with us again so you can see we are committed to providing a clean and comfortable home away from home for our guests. Sincerely,Hotel Management 

Business response:

Dear Pauline, Thank you for reviewing our hotel. It is nice you had a good stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Please give us another chance to welcome you back soon for a better experience.Sincerely,Hotel Management 

Business response:

Dear Maria, Thank you for taking the time to leave a review of your recent stay at Extended Stay Americal. We are thrilled to hear that you enjoyed our great location next to the mall and found our hotel to be a good value for the price. We work hard to make sure our guests have a comfortable and memorable stay with us. Therefore, it is lovely to see that you had an enjoyable stay and found us to be of great value. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.Sincerely,Hotel ... read more

Business response:

Dear Parouha, Thank you for your review and for confirming that our hotel is an excellent choice for families. Your recommendation truly means a lot to us. Guests love that we offer plenty of fun features for kids and great amenities for adults. Our team works hard to deliver friendly service to all our guests, and we appreciate your kind comments. Thank you again for writing about your stay at Extended Stay America. We look forward to your return visit.Sincerely,Hotel Management