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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
- Hotels
- Fairfax, VA
About this business
Extended Stay America Hotel Washington, D.C. - Fairfax - Fair Oaks Mall is located at 12055 Route 50, Fairfax, VA. This business specializes in Hotels & Motels and Other Lodging.
Location details
12055 Lee Jackson Memorial Hwy., Fairfax, VA, 22033, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was perfect for what I needed for several between packing out my apartment and moving away. It was in a safe location, right next to the mall and tons of food options. I liked that the suite doors were inside a hallway as opposed to outside. The staff was perfectly friendly and accommodating.
Business response:
Jasmine, thank you for sharing your experience with us! We are pleased you had a great stay at Extended Stay America. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We will be sure to share your compliments with our team, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Kimberly, thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Disappointed I’m not picky but it was unkept the outlets in the room were missing the covers it was an ok stay.
Business response:
Thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads so that we can take corrective actions. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit. Sincerely, Hotel Management
Very outdated rooms and building in general. My first room smelled like cigarettes and there was hair all over the bathroom - quite alarming given this is COVID season. I would not recommend. Not good value. Staff was friendly though.
Business response:
Ashley, thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property and the cleanliness issue you encountered. Concerns like yours are taken seriously, and we will promptly address them with the appropriate individuals in an effort to enhance our guest experience. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Business response:
Michael, thank you for sharing your rating regarding your visit. We hope you enjoyed your stay, and we do want to extend our apologies if your experience didn't meet every expectation. It was a pleasure serving you, and we hope the positive aspects of your visit will bring you back to us in the future. Sincerely, Hotel Management
Business response:
Jose, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Plan to return Worked out very well for me and I will stay here again. Check in was efficient and friendly, an the room was clean and spacious. It's quite a good value.
Business response:
James, thank you for selecting Extended Stay America and writing a review about your stay. We are thrilled to know you liked your check-in experience and had a comfortable stay in your clean and spacious suite. It was also a delight to read that you were impressed with our service and gound us to be a good value. Your rating is genuinely appreciated, and we look forward to your return visit. Sincerely, Hotel Management
Fine, but the WiFi is awful.
Business response:
Sasha, thank you for being our guest at Extended Stay America. We are glad to know except for an issue you had a nice time with us. We appreciate your feedback and look forward to your next visit. Sincerely, Hotel Management
Would not stay there again. Room smelled bad. Stay was 7 days. Daily Housekeeping was not available for room.
Business response:
Thank you for being our guest. We are sorry your stay was not a pleasant one and regret the odor you encountered in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. Also, keeping the well-being and safety of our guests in mind, we have modified our housekeeping processes at this time to provide you with choices for when and how we clean your room. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communi... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall
How is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall rated?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall has a 4.3 star rating with 880 reviews.
When is Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall open?
Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks Mall is open now. It will close tomorrow at 12:00 a.m.