Extended Stay America - Washington, D.C. - Falls Church - Merrifield

Anonymous 

on Expedia

7 years ago

Basic low end acommodations Room came with bed and bathroom. Room lacked any essentials like kitchen equipment, utensils, etc. Those items were optional. Had to go to front desk and get. Bath towels were small and had to be exchanged at front desk for new clean ones. Staff ranged from competent and helpful to useless.... 

Anonymous 

on Expedia

7 years ago

Never Again There were no utensils, coffee maker, shampoo or conditioner. There were bugs, the outside was dirty, beer bottles left on the sidewalks. No toilet paper in the room and the room smelled like tea. I will never stay at an Extended Stay again. 

Anonymous 

on Expedia

7 years ago

This place is terrible. My stay started off with terrible hotel customer service. I called to request a late check in due to delayed flights. At that time I was told I was booked in a smoking room. Who knew smoking rooms existed in Virginia? I told them that due to asthma issues, I’d need a non-smoking room. The front desk rep refused to look for a new room and eventually hung up on me. Shortly after, I arrive at the hotel and no one is at the front desk. The door is locked. I repeatedly call the alleged 24-hour front desk n... read more

Luan 

on Expedia

7 years ago

inadequate service I stayed for 12 days and the hotel only provide 1 room service.Have to ask extra towels, soap .etc..... every few days 

Nisrine 

on Expedia

7 years ago

Worst customer service in a nice hotel I took 4 hours to get the Wifi connection instructions Called twice first time was a short rude answer I don't know asked if someone else knew she said no one is here and hang up the phone Second time when i said finally she put me on hold to get me the info she comes back to tell me I'm busy i have to check in a guest that walked in I'm like I'm a guest too she said I'm busy multiple times and hang up the phone I called customer service who called her and told me to go to her i go ther... read more

Anonymous 

on Expedia

7 years ago

Rude Front desk person was very rude on the phone. She answered the phone “hullo?” She was yelling to someone while on the phone with me. 

B 

on Expedia

7 years ago

Initially, my first room smelt like smoke. I tried to deal with it; but after about an hour ... I had to request another room due to the smell. The front desk clerk was helpful & after another hour, I was able to switch rooms. My new room smelt much better. I did notice it wasn’t very clean. (ex: I stepped in a greasy, Vaseline-like substance on the bathroom floor, clumps of hair on the bed covers, carpet needed vacuuming.) My second night I returned to my room around 10pm, and my key did not work. The front desk was open & ... read more

S 

on Expedia

7 years ago

Okay but wouldn't come back The room wasn't very clean, there was bottle tops on the floor next to the bed and the mirror was quite dirty. The check in staff were very nice The actual room is motel style, the door had a gap under so it felt a bit unsafe. Bed was okay & the sheets seemed clean. 

Anonymous 

on Expedia

7 years ago

It's super cheap. I wasn't murdered. It's a basic room with no frills. My room was pretty dated and dirty. Bed was comfortable enough. All other surfaces felt as though they had not been washed in ages.....visually dust free, but surfaces didn't feel clean.