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Extended Stay America - Washington, D.C. - Falls Church - Merrifield
- Hotels
- Fairfax, VA
About this business
Location details
8281 Willow Oaks Corporate Dr., Fairfax, VA, 22031, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience I ever had to check in. My wife and I had a family member in the hospital and we wanted to stay near by. When we arrived, the receptionist stated the electronic and phone system was down. He refused to check us in and didn’t want to do anything to help us further. It took Expedia 12+ hours to confirm a refund because they stated they needed to contact the hotel with the down phone system.
Business response:
Laura, thank you for the specific feedback about your stay. We apologize for the difficulties you experienced at the front desk and for not able to accommodate you. We assure you that we’re personally following up on your feedback regarding the mix-up of your reservation so we are more consistent in our service delivery. We have also discussed your concerns with our team and are taking appropriate action to ensure this is not repeated. Please visit us again so we can restore your faith in our hotel and provide you with the h... read more
Awful Front desk clerk was VERY rude at check in. The room was not clean, no extra pillows or blankets for the sofa bed, when called front desk clerk he told me he was too busy.
Business response:
It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Late arrival at 1am. No desk clerk on duty. Called “emergency” number by side of lobby entrance. After prolonged ringing, the phone was answered, and the individual answerung the phone said they could not be in the lobby until 1:45am. This is unacceptable under any circumstance.
Business response:
Cole, thank you for reviewing our hotel. We apologize for the difficulties you experienced at the time of check-in. Please be assured that we have shared your feedback with our staff, and we’re reviewing the situation in order to make sure this is not repeated. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Old dirty and smelly Smell like smoke all through the vents not clean just terrible will not do again
Business response:
Please accept my sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly.We will address this matter with our Housekeepingteam in order to ensure changes are made immediately to solve these problems.We hope you will consider giving us another opportunity to serve you in the future, and we do hope to welcome you back again soon. Sincerely, Hotel Management
Disgusting The hotel was disgusting! My comforter had 3 cigarette burn holes, and there were bugs in my room - I think roaches. I would not recommend this hotel to anyone!
Business response:
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better exper... read more
Bugs in the room Filthy outside.blister packs of pills, plastic botttle capa, pill bugs in the room, no coffee maker, shower tub was slimy. I stayed because it was the only place close to fairfax hospital that wasnt asking 500 a night. Woulsnt stay there again EVER! Reminds me of the nasty econo lodge in wakeeney Kansas ugh
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
The hotel does not accept cash payment and I wanted to use the internet to do some transaction but the did not help in this and they did not provide me with the wifi
Business response:
Muhammed, thank you for your feedback. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Falls Church - Merrifield
How is Extended Stay America - Washington, D.C. - Falls Church - Merrifield rated?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield has a 3.5 star rating with 2,434 reviews.
When is Extended Stay America - Washington, D.C. - Falls Church - Merrifield open?
Extended Stay America - Washington, D.C. - Falls Church - Merrifield is open now. It will close tomorrow at 12:00 a.m.