Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Thank you for reviewing your stay. We are sorry as our housekeeping policy was not communicated to you upon arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room and that our location was perfect for your needs! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your compliments with our team especially Nisha, Carisa, and Salena. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America for your stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful facilities. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America and for posting such an awesome review of our hotel and staff. It is a pleasure to know we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to the city. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our housekeeping team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Dominique, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management