Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Barbara, thank you for evaluating your experience at Extended Stay America. We are sorry for the odor issues you had in your room and the inconvenience this caused you. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We appreciate your feedback and hope to have another chance when you are in our area. Sincerely, Hotel Management 

Business response:

Elgin, thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thanks for the review. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for the feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. Also, we have asked our housekeeping team to be more diligent going forward. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Netasha, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we will share your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Thank you so much for the perfect rating of Extended Stay America. It’s great to see everything we have to offer left you with a remarkable impression of our hotel. We look forward to having you as our guest again whenever you are back here. Sincerely, Hotel Management 

Business response:

Hector, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel and for the excellent feedback! We are delighted to know you had a great experience on arrival and that you were impressed with our ideal location. Thanks again for your kind review. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management