Extended Stay America - Washington, D.C. - Gaithersburg - North

Business response:

Hector, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review our hotel and for the excellent feedback! We are delighted to know you had a great experience on arrival and that you were impressed with our ideal location. Thanks again for your kind review. We look forward to your next stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dominique, thanks for evaluating your experience at our hotel. Although you had an overall pleasant stay with us, we apologize for the housekeeping issues and the lack of towels. Your feedback shares the areas we need to improve with, so it has been discussed with appropriate individuals in an effort to enhance our service level and facilities going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Miguel, we appreciate you choosing to stay at Extended Stay America. It's great to know you were impressed with your room and that you found us to be a good value. Thank you for taking the time to write about your stay. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you very much for staying with us. We take the cleanliness of our rooms and hotel very seriously, so we deeply apologize for our carelessness during your visit. Your feedback has been shared with our team, and we have taken action to prevent similar mistakes. We encourage you to give us another chance so we can show you the quality you deserve. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management