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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Extended Stay America Hotel Washington, D.C. - Gaithersburg - North is located at 205 Professional Dr, Gaithersburg, MD. This business specializes in Hotels & Motels and Other Lodging.
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need help Room not clean no towels
Business response:
Thank you for your staying with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. But, we are happy to provided kitchenware and other in-room amenities. All these items are available at front desk. If we did not communicat... read more
Too close! We were expecting a room with a queen bed and a pull out sofa. Not what we got. So right away we weren’t happy. Of course we got there too late to make a change. No offering of a discount or a free night some other time. There are 2 Extended Stays right next to each other. Be careful which one you book.
Business response:
Andrea, thank you for sharing your review. We are so sorry for not being able to provide you with a room of your choice and for the inconvenience it caused. We take your comments seriously and will use them to ensure we consistently deliver a great stay for future guests. We hope you will give us another opportunity, as our entire team would love to show you the great hospitality you deserve. Sincerely, Hotel Management
Business response:
Antoinette, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The staff should improve in their attitude towards their guests! I was practically asked to pick up bedspread from the reception and go make the bed by myself! For the three nights I spent there I could not get any breakfast except muffin and snacks bar. My trash was never changed for the three nights. Sorry, I had to say things as I experienced them.
Business response:
Thank you for reviewing your stay. We are sorry as our housekeeping policy was not communicated to you upon arrival. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. We hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Drive to work Excellent room to cook a small dinner for two easy route to get on the highway
Business response:
Thank you for choosing Extended Stay America. We are pleased to know how much you liked your room and that our location was perfect for your needs! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management
Customer service A+ Absolutely friendly staff at the property Nisha Carisa salena definitely they deserve rises for the hard work they do
Business response:
Thank you for staying at Extended Stay America and writing about your wonderful experience. We take great pride in delivering excellent service to our guests, so your comments assure us that we are on the right track. We can't wait to share your compliments with our team especially Nisha, Carisa, and Salena. They will appreciate your recognition of their efforts. We hope to welcome you back the next time that you visit the area. Sincerely, Hotel Management
Smelled like cigarette smoke.
Business response:
Thank you for being our guest. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. Thanks again for your feedback, and we hope to welcome you back in the future. Sincerely, Hotel Management
Peace and quiet Absolutely wonderful
Business response:
Thank you for choosing Extended Stay America for your stay and for your kind comments. We were pleased to read that we exceeded your expectations with our amenities and beautiful facilities. Thank you for being our guest. If you find yourself in our area again, we hope you choose to stay with us. Sincerely, Hotel Management
Work flow Great early check inn
Business response:
Thank you for your recent stay at Extended Stay America and for posting such an awesome review of our hotel and staff. It is a pleasure to know we met all of your expectations! We enjoyed having you as our guest, and we hope to see you again on your next trip to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 4.3 star rating with 1,187 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.