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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
For Short Stays, Beware Two night quick stay for business. General interior impression, including room, is seediness. On leaving the motel the first morning, we reported to the desk that the toilet was broken and half of the lights were inoperative. Breakfast was a joke, with a few items and coffee offered in the reception hall, but no place to sit. On return that night after dinner we found that no staff had entered the room: beds unmade, lights broken, and toilet unrepaired. We were told that service was on alternate days!... read more
Disappointing Arrived from a long ride wanting a shower. Got bready and discovered there weren't any towels. Towels delivered shortly. Then discovered there wasn't any toilet paper and I questioned if the room had been serviced at all. I was assured that it had been by the Manager, who delivered the TP. Said he would refund the cost of the room.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet your expectations. To ensure that a situation like yours doesn't happen again, my team is inspecting all rooms before they are given to guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Unattended front desk. Incidents with police. When I arrived around midnight, the door was wide open to an unattended front desk. After ten minutes, I called the hotel from my cellphone and someone finally appeared. The room itself was ok I guess, although the carpet was a bit sticky. Could hear every single footstep in the room above me. The second night, as I walked in around 9pm there were several police officers dealing with some guests outside the front door. The room had not been serviced. No shampoo in the bathroom. I... read more
Business response:
We are sorry to hear that your room did not meet your expectation and that our staff was not available during your arrival. We are addressing the issues with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Hotel rooms smell bad, not so clean, very old towe I didnt like. Im not a picky person, and I had low expectations beacuse of the price. However even for low standards, the experience was bad. Bad smell on the rooms & elevator, breakfast was a joke, towels old...etc. I prefer to forget about the experience, would never stay again.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors and level of cleanliness in your room. I am working with our entire staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel or any of our other brand locations in the U.S. and Canada in the future.
ROOM SMELLED SO BAD HAD TO BUY AIR FRESHIONER Extended stay offers housekeeping everyday for a fee. I paid this fee wanting my room to be cleaned. WHen I went in the room I was immediately disappointed. The room smelled like mold and body odor. The sheets were cheep and stiff. My blanket had cigarette burns in it. When I checked in I asked if I could get housekeeping around 2pm due to my overnight work schedule. I was assured this was no problem. The next day when I came back to the hotel it wasn't cleaned. The front desk sa... read more
Business response:
Thank you for taking the time to write a review of your recent stay. I would like to sincerely apologize for the various issues that you experienced with the quality of your room and the many housekeeping errors that occurred during your stay. As this hotel's manager, please be assured that I will personally work closely with both my housekeeping and front desk teams in an effort to better improve upon not only the quality of cleanliness when servicing the rooms, but also in maintaining a better line of communication between... read more
Disappointed Wrinkled sheets on bed. Hair in bathroom sink and tub gross.
Too much amenity! Room was clean; staff was excellent, however. The in-room refrigerator was so noisy cycling on and off all night that I got only about 3 hours sleep. Also, the towels were like sandpaper.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,045 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.