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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel rooms smell bad, not so clean, very old towe I didnt like. Im not a picky person, and I had low expectations beacuse of the price. However even for low standards, the experience was bad. Bad smell on the rooms & elevator, breakfast was a joke, towels old...etc. I prefer to forget about the experience, would never stay again.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the odors and level of cleanliness in your room. I am working with our entire staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. I do hope that you will return to our hotel or any of our other brand locations in the U.S. and Canada in the future.
ROOM SMELLED SO BAD HAD TO BUY AIR FRESHIONER Extended stay offers housekeeping everyday for a fee. I paid this fee wanting my room to be cleaned. WHen I went in the room I was immediately disappointed. The room smelled like mold and body odor. The sheets were cheep and stiff. My blanket had cigarette burns in it. When I checked in I asked if I could get housekeeping around 2pm due to my overnight work schedule. I was assured this was no problem. The next day when I came back to the hotel it wasn't cleaned. The front desk sa... read more
Business response:
Thank you for taking the time to write a review of your recent stay. I would like to sincerely apologize for the various issues that you experienced with the quality of your room and the many housekeeping errors that occurred during your stay. As this hotel's manager, please be assured that I will personally work closely with both my housekeeping and front desk teams in an effort to better improve upon not only the quality of cleanliness when servicing the rooms, but also in maintaining a better line of communication between... read more
Disappointed Wrinkled sheets on bed. Hair in bathroom sink and tub gross.
Too much amenity! Room was clean; staff was excellent, however. The in-room refrigerator was so noisy cycling on and off all night that I got only about 3 hours sleep. Also, the towels were like sandpaper.
Avoid Extended Stay if possible Lots of bugs on that room, poor in house-keeping, coffee machine not working with dirty mattress.
gaithersburg the staff was great. however, the hotel was smelly and there wer bugs on/in the bed, on counters, etc.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.