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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Bad experience... The toilet was clogged, hair in tub, 2 homeless men in the hallway, no one tending the front desk at night to report it; our 2nd night, we were awaken around 1 am due to loud banging in the room above us. We left after an hour, couldn't report that either because no one was tending the desk. No alarm clock in the room & no hair dryer either! Will never stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will work with our front desk staff to ensure we are responding to guest needs in a timely manner. I will also make sure we are implementing preventative maintenance procedures and thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us ag... read more
Poor Non-smoking room obviously was smoking room at one point Linens were tired and old Bathroom fixtures were broken Lighting was bad Teenage party that 9 police cars needed to respond to occurred No lobby two buildings made for confused check-in
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures and repairing maintenance issues in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you'... read more
My last time in this hotel When i booked Stay América, it day is a hotel but this is wrong, it was a terrible experience. Never cleaned my room because is its rules, clean your room one time per week, the instalations aré very old without manteniance. The worst was the breakfast! It is cofee, apple and cheap cupcake, no protein!!! No milk, no eggs, no ham, no bread!!! No waflers, this is not breakfast, this is coffe table. The air conditioner is loudness so i never turn on. Terrible experience!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our amenities were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I discussed your comments with the team, and we will better inspect our rooms for maintenance issues as well as work on better communicating our amenities. Thanks to your feedback, we can continue to work on providing an exce... read more
I wouldn't recommend I had no hot water to shower with. Enough said.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the maintenance issues you experienced. In response to your feedback, I have our maintenance engineer inspect your room to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Just Okay The room smelled really bad, when we first got there. Towels were dingy looking.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear about the room conditions you described. I am sorry for your experience. I discussed your comments with the team, and we are diligently inspecting rooms and linens closely to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
NOT A GOOD LUCK was not ICE in hole hotel and room smell bad was my anniversary I have do make up with my wife
Clean on the outside...dirty on the in For the price, it was terrible. Cigarette smoke, dirty, no soap, no iron...couldn't wait to leave.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations. To ensure that a situation like yours doesn't happen again, my team will be coached accordingly and will increase their walks through the hotel hallways. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.