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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If it was just about the people I would stay again The bed clothes were deplorably soiled. The pillows were old and smelly and the bed spread and blanket dirty literally with black footprints or something. The bed cover had brown body fluid stains down the sides and yet the room was made up like it was clean. The cleaning staff require better supervision. They should be steam cleaning their beds at least once a month. The staff however were very courteous and accommodating. I would stay again may for the staff but not really... read more
Never Again The room was damp and smell like mold. Glad we only booked on night at this place though were in the area for 5 day, We could not wait o check and moved into Marriotts not too far away!!!
Décevant... Hôtel très décevant... Le pauvre commis à la réception était un nouveau, mais avait été laissé seul sans supervision - il a eu du mal à gérer la réservation. Puis, la première chambre que l'on m'a donnée avait un bain non-fonctionnel, la deuxième n'avait pas été rangée, ça a donc pris une troisième tentative pour avoir la bonne... Dans les trois cas, la chambre était d'une propreté douteuse, et sentait le renfermé. Aussi, le petit déjeuner offert n'est que du café et des muffins... Bref, très décevant!
キッチンの椅子がとても汚かった。
Bad experience... The toilet was clogged, hair in tub, 2 homeless men in the hallway, no one tending the front desk at night to report it; our 2nd night, we were awaken around 1 am due to loud banging in the room above us. We left after an hour, couldn't report that either because no one was tending the desk. No alarm clock in the room & no hair dryer either! Will never stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will work with our front desk staff to ensure we are responding to guest needs in a timely manner. I will also make sure we are implementing preventative maintenance procedures and thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us ag... read more
Poor Non-smoking room obviously was smoking room at one point Linens were tired and old Bathroom fixtures were broken Lighting was bad Teenage party that 9 police cars needed to respond to occurred No lobby two buildings made for confused check-in
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are reviewing our room inspection procedures and repairing maintenance issues in a timely manner. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you'... read more
My last time in this hotel When i booked Stay América, it day is a hotel but this is wrong, it was a terrible experience. Never cleaned my room because is its rules, clean your room one time per week, the instalations aré very old without manteniance. The worst was the breakfast! It is cofee, apple and cheap cupcake, no protein!!! No milk, no eggs, no ham, no bread!!! No waflers, this is not breakfast, this is coffe table. The air conditioner is loudness so i never turn on. Terrible experience!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that our amenities were not to your satisfaction. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I discussed your comments with the team, and we will better inspect our rooms for maintenance issues as well as work on better communicating our amenities. Thanks to your feedback, we can continue to work on providing an exce... read more
I wouldn't recommend I had no hot water to shower with. Enough said.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize for the maintenance issues you experienced. In response to your feedback, I have our maintenance engineer inspect your room to ensure that everything is functioning properly. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,092 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.