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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel Horrible, sheets wets dirty so I called downstairs. She brought up the sheets and handed it to me expecting me to change the sheets myself!! I don't if she had lost her mind or not! I will never stay at that hotel again!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations and for the unfortunate cleanliness issues you mentioned. To ensure that a situation like yours doesn't happen again, my team will be coached accordingly. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
THE WORST EVER The worst place ever no ice machine, no ice trays, TV didn't work, smell like weed, elevator didn't work and I'm handicapped. I had to walk down three flight of steps of what could have been a tragedy but I made it. The desk service sucks don't stay here your life depends on it.
lowest level I have ever stayed Cleaning is once in a week. Breakfast is minimum. Front staff is sometimes absent. No amenity in a room unless request. The cost is not so low. The overall feature of this hotel is the lowest I have ever stayed in US.
What hotel????? bathroom was dirty-hair everywhere. room floor was flooded. food on sheets.
Good Customer Service, poor condition/maintenance When I arrived to the hotel room, open the door and that strong smell of wet carpet juts went into my nose. I had spray some cologne into the AC and turn it all the way on. Also, the kitchen part, was clean but falling apart. A total disaster.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness and the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have shared your experience with my staff, and we will be reviewing our cleanliness standards to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We wou... read more
For Short Stays, Beware Two night quick stay for business. General interior impression, including room, is seediness. On leaving the motel the first morning, we reported to the desk that the toilet was broken and half of the lights were inoperative. Breakfast was a joke, with a few items and coffee offered in the reception hall, but no place to sit. On return that night after dinner we found that no staff had entered the room: beds unmade, lights broken, and toilet unrepaired. We were told that service was on alternate days!... read more
Disappointing Arrived from a long ride wanting a shower. Got bready and discovered there weren't any towels. Towels delivered shortly. Then discovered there wasn't any toilet paper and I questioned if the room had been serviced at all. I was assured that it had been by the Manager, who delivered the TP. Said he would refund the cost of the room.
Business response:
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not meet your expectations. To ensure that a situation like yours doesn't happen again, my team is inspecting all rooms before they are given to guests. I am grateful for the feedback you provided so we are able to continually improve our hotel. We would love to have another chance to provide you with a better experience the next time you're in town.
Unattended front desk. Incidents with police. When I arrived around midnight, the door was wide open to an unattended front desk. After ten minutes, I called the hotel from my cellphone and someone finally appeared. The room itself was ok I guess, although the carpet was a bit sticky. Could hear every single footstep in the room above me. The second night, as I walked in around 9pm there were several police officers dealing with some guests outside the front door. The room had not been serviced. No shampoo in the bathroom. I... read more
Business response:
We are sorry to hear that your room did not meet your expectation and that our staff was not available during your arrival. We are addressing the issues with our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.