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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay again Dirty carpets. Smell of smoke in the lobby. No housekeeping in the room. Have to ask for each accessories on regular bases. No ice vending machine. May be I have high expectations, but overall very poor quality hotel. Would never stay again.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the cleanliness of the room and the smoke odors is truly regrettable. We are very sorry for your experience. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will monitor our rooms closely to uncover the root of the issue to make sure your experience is not repeated.... read more
Smell I don't like smelling smoking area in downstairs.
Spend the extra $15 and stay at a better hotel Noisy and nothing about it would make me want to "extend my stay". Good if you must have full kitchen facilities. Didn't seem clean enough to make me want to use it.
Hotel Horrible, sheets wets dirty so I called downstairs. She brought up the sheets and handed it to me expecting me to change the sheets myself!! I don't if she had lost her mind or not! I will never stay at that hotel again!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations and for the unfortunate cleanliness issues you mentioned. To ensure that a situation like yours doesn't happen again, my team will be coached accordingly. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
THE WORST EVER The worst place ever no ice machine, no ice trays, TV didn't work, smell like weed, elevator didn't work and I'm handicapped. I had to walk down three flight of steps of what could have been a tragedy but I made it. The desk service sucks don't stay here your life depends on it.
lowest level I have ever stayed Cleaning is once in a week. Breakfast is minimum. Front staff is sometimes absent. No amenity in a room unless request. The cost is not so low. The overall feature of this hotel is the lowest I have ever stayed in US.
What hotel????? bathroom was dirty-hair everywhere. room floor was flooded. food on sheets.
Good Customer Service, poor condition/maintenance When I arrived to the hotel room, open the door and that strong smell of wet carpet juts went into my nose. I had spray some cologne into the AC and turn it all the way on. Also, the kitchen part, was clean but falling apart. A total disaster.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness and the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have shared your experience with my staff, and we will be reviewing our cleanliness standards to ensure that your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We wou... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,044 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.