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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just Okay The room smelled really bad, when we first got there. Towels were dingy looking.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear about the room conditions you described. I am sorry for your experience. I discussed your comments with the team, and we are diligently inspecting rooms and linens closely to ensure your experience is not repeated. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
NOT A GOOD LUCK was not ICE in hole hotel and room smell bad was my anniversary I have do make up with my wife
Clean on the outside...dirty on the in For the price, it was terrible. Cigarette smoke, dirty, no soap, no iron...couldn't wait to leave.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations. To ensure that a situation like yours doesn't happen again, my team will be coached accordingly and will increase their walks through the hotel hallways. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Would not stay again Dirty carpets. Smell of smoke in the lobby. No housekeeping in the room. Have to ask for each accessories on regular bases. No ice vending machine. May be I have high expectations, but overall very poor quality hotel. Would never stay again.
Business response:
Thank you for your recent review of your stay. The situation you described regarding the cleanliness of the room and the smoke odors is truly regrettable. We are very sorry for your experience. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will monitor our rooms closely to uncover the root of the issue to make sure your experience is not repeated.... read more
Smell I don't like smelling smoking area in downstairs.
Spend the extra $15 and stay at a better hotel Noisy and nothing about it would make me want to "extend my stay". Good if you must have full kitchen facilities. Didn't seem clean enough to make me want to use it.
Hotel Horrible, sheets wets dirty so I called downstairs. She brought up the sheets and handed it to me expecting me to change the sheets myself!! I don't if she had lost her mind or not! I will never stay at that hotel again!!!
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for not meeting your expectations and for the unfortunate cleanliness issues you mentioned. To ensure that a situation like yours doesn't happen again, my team will be coached accordingly. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
THE WORST EVER The worst place ever no ice machine, no ice trays, TV didn't work, smell like weed, elevator didn't work and I'm handicapped. I had to walk down three flight of steps of what could have been a tragedy but I made it. The desk service sucks don't stay here your life depends on it.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,092 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.