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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nonsense! When we arrived at Gaithersburg Extended Stay our room wasn't available. We had booked our room 6 days in advance and we didn't understand why there wasn't any rooms available. So, they moved us to another location located in Germantown into a smoking room. Our family was very disappointed and discussed that certain things weren't in our room. For instance, missing shampoo and conditioner, dishes and cutteries. Finally, the rug didn't look like it was washed in a long time. I hope that things will change in the nea... read more
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us. I have passed along your comments to our staff about communicating and accommodating guests properly. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
Never again!!!Will never live this down ! Staff was accommodating but booked a non smoking room with 2 DD for a lacrosse tournament for 4 pp (2 teenagers) Ended up with a room with one smoking room with 1 bed available (like that would work) The gentleman was kind enough (after some proding to offer 2 single rooms but again they would be smoking. That was no good. He got us to a non smoking in the sister hotel next door but that means one single bed and boys slept on a pull out coach together. The room was non smoking- in fa... read more
Business response:
I want to take this opportunity to thank you for taking the time to share your comments with us. I want to personally apologize for the inconvenience you experienced. There isn't any amount of apologies that can bring any closure or rectify the issues that you endured. I appreciate your patience and our helpful staff member for trying yet, you still were not given the accommodations you reserved or deserved. I am sincerely sorry about this issue. I will make sure to not only address this with our staff members, but also send... read more
no hot water and a/c the first night and again on the last night
Business response:
I want to take this opportunity to thank you for taking the time to share your comments with us. I want to personally apologize for the inconvenience you experienced with your stay with us. I am happy that you brought these issues to us immediately after reviewing your account. I am pleased to see that management was able to address your concerns in a timely manner. We hope to have the opportunity to provide you with a better stay in the future.
If it was just about the people I would stay again The bed clothes were deplorably soiled. The pillows were old and smelly and the bed spread and blanket dirty literally with black footprints or something. The bed cover had brown body fluid stains down the sides and yet the room was made up like it was clean. The cleaning staff require better supervision. They should be steam cleaning their beds at least once a month. The staff however were very courteous and accommodating. I would stay again may for the staff but not really... read more
Never Again The room was damp and smell like mold. Glad we only booked on night at this place though were in the area for 5 day, We could not wait o check and moved into Marriotts not too far away!!!
Décevant... Hôtel très décevant... Le pauvre commis à la réception était un nouveau, mais avait été laissé seul sans supervision - il a eu du mal à gérer la réservation. Puis, la première chambre que l'on m'a donnée avait un bain non-fonctionnel, la deuxième n'avait pas été rangée, ça a donc pris une troisième tentative pour avoir la bonne... Dans les trois cas, la chambre était d'une propreté douteuse, et sentait le renfermé. Aussi, le petit déjeuner offert n'est que du café et des muffins... Bref, très décevant!
キッチンの椅子がとても汚かった。
Bad experience... The toilet was clogged, hair in tub, 2 homeless men in the hallway, no one tending the front desk at night to report it; our 2nd night, we were awaken around 1 am due to loud banging in the room above us. We left after an hour, couldn't report that either because no one was tending the desk. No alarm clock in the room & no hair dryer either! Will never stay there again.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will work with our front desk staff to ensure we are responding to guest needs in a timely manner. I will also make sure we are implementing preventative maintenance procedures and thoroughly inspecting rooms prior to guest arrivals. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us ag... read more
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.5 star rating with 2,000 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.