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Extended Stay America - Washington, D.C. - Gaithersburg - North
- Hotels
- Gaithersburg, MD
About this business
Location details
205 Professional Dr., Gaithersburg, MD, 20879, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a roach on the bed next to my pillow
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We are concerned about the service issues you mentioned. On behalf of my staff, I sincerely apologize that we did not meet your expectations. Our goal is to ensure you are provided with a clean, comfortable room while you are our guest. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Kitchen, what's the point? Kitchen provided, but no dishes, silverware or pots and pans! May have been some of you asked for it, but too much trouble, not worth the time and trouble!
A bad experience. I walked into a very dirty room after working 11 hours hoping to have a shower. The shower drain was clogged, there were hairs everywhere and feces in and around the toilet. I notified management of the issues that evening and had a manager call me the next morning. He agreed to clean the room and refund the previous nights stay.
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. I am concerned about the issues you mentioned regarding our housekeeping services. I know that we were able resolved the matter with the manager in a timely manner. However, we are doing everything that we can to avoid this from happening again. On behalf of the entire staff, I sincerely apologize for the inconvenience. We hope that you will give us the opportunity to provide you with a better stay the next time you... read more
Bed Bugs They have bed bugs and when I said something about it one of the stuff members wanted to call the police because I complain about it and wanted to fight me. I would not go back.
Sleepless night I got very little sleep because the hot water the bathroom sinks ran constantly. There was also vomit on one of chairs.
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us. I have passed along your comments to our staff about proper cleaning and being proactive make sure all potential concerns are address before guests check in. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
Nonsense! When we arrived at Gaithersburg Extended Stay our room wasn't available. We had booked our room 6 days in advance and we didn't understand why there wasn't any rooms available. So, they moved us to another location located in Germantown into a smoking room. Our family was very disappointed and discussed that certain things weren't in our room. For instance, missing shampoo and conditioner, dishes and cutteries. Finally, the rug didn't look like it was washed in a long time. I hope that things will change in the nea... read more
Business response:
I want to take a moment to thank you for taking the time to write your comments. I also want to apologize for the inconvenience you had during your stay with us. I have passed along your comments to our staff about communicating and accommodating guests properly. Once again thank you for taking the time for your comments and for being a valued guest. Hopefully we will be able to meet your expectations next time around.
Never again!!!Will never live this down ! Staff was accommodating but booked a non smoking room with 2 DD for a lacrosse tournament for 4 pp (2 teenagers) Ended up with a room with one smoking room with 1 bed available (like that would work) The gentleman was kind enough (after some proding to offer 2 single rooms but again they would be smoking. That was no good. He got us to a non smoking in the sister hotel next door but that means one single bed and boys slept on a pull out coach together. The room was non smoking- in fa... read more
Business response:
I want to take this opportunity to thank you for taking the time to share your comments with us. I want to personally apologize for the inconvenience you experienced. There isn't any amount of apologies that can bring any closure or rectify the issues that you endured. I appreciate your patience and our helpful staff member for trying yet, you still were not given the accommodations you reserved or deserved. I am sincerely sorry about this issue. I will make sure to not only address this with our staff members, but also send... read more
no hot water and a/c the first night and again on the last night
Business response:
I want to take this opportunity to thank you for taking the time to share your comments with us. I want to personally apologize for the inconvenience you experienced with your stay with us. I am happy that you brought these issues to us immediately after reviewing your account. I am pleased to see that management was able to address your concerns in a timely manner. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Washington, D.C. - Gaithersburg - North
How is Extended Stay America - Washington, D.C. - Gaithersburg - North rated?
Extended Stay America - Washington, D.C. - Gaithersburg - North has a 3.6 star rating with 2,092 reviews.
When is Extended Stay America - Washington, D.C. - Gaithersburg - North open?
Extended Stay America - Washington, D.C. - Gaithersburg - North is open now. It will close tomorrow at 12:00 a.m.